Izabelle Souza
Everett,MA
Summary
Strong problem-solving capabilities and effective communication skills foster successful supply chain outcomes and drive cost reduction strategies.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Logistics Specialist Inbound Lead
Bradford Airport Logistics
Boston, MA
02.2022 - Current
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed inventory levels for optimal cost savings and minimal stockouts.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Sales Associate
Sephora
Boston, MA
12.2020 - Current
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Grocery Clerk
Stop & Shop Supermarket Co
Everett, MA
09.2018 - 11.2022
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
Cook
Alta Strada
Boston, MA
04.2020 - 04.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Cook Shift Leader
Harpoon Brewery
Boston, MA
01.2019 - 04.2021
- eastMaintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Sales Associate
Carters Oshkosh
Medford, MA
07.2019 - 01.2021
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
Sales Associate
Ulta Beauty Inc.
Boston, MA
11.2020 - 12.2020
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Sales Associate
Micheal’s Arts and Crafts Store
Everett, MA
01.2017 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Everett High School
Everett, MASkills
- Operating forklifts
- customer service
- communication skills
- active listening
- problem solving
- patience
- conflict resolution
- Inventory counting
- Logistics analysis
- Warehouse management
- Safety practices
- Materials handling
- Documentation management
- Resolving problems
- Account managing
- Inventory restocking
- Shipment receiving
- Distribution management
- International logistics
- Transportation planning
- Shipment coordinating
- Database management
- Team oversight
- Freight forwarding
- Logistics software proficiency
- Overseeing deliveries
- Proficient with logistics software
- Customs compliance
- Shipping coordination
- Route optimization
- Order preparation
- Documentation skills
- Updating logs
- Demand forecasting
- Evaluating proposals
- Validating supplies
- Cycle counting
- Reverse logistics
- SQL server
- Performance metrics tracking
- Coordinating transportation
- Delivery inspection
- Container tagging
- Increasing efficiency and productivity
- Cost reduction strategies
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Logistics Specialist Inbound Lead
Bradford Airport Logistics
02.2022 - Current
Sales Associate
Sephora
12.2020 - Current
Sales Associate
Ulta Beauty Inc.
11.2020 - 12.2020
Cook
Alta Strada
04.2020 - 04.2022
Sales Associate
Carters Oshkosh
07.2019 - 01.2021
Cook Shift Leader
Harpoon Brewery
01.2019 - 04.2021
Grocery Clerk
Stop & Shop Supermarket Co
09.2018 - 11.2022
Sales Associate
Micheal’s Arts and Crafts Store
01.2017 - 04.2019
High School Diploma -
Everett High School