Izabelle Williams
Hampton,GA
Summary
- Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
- Proficient in performing light mechanical work and preventive maintenance on vehicles while working under supervision. Eager to learn new systems and more complex repairs.
Overview
5
5
years of professional experience
Work History
Assistant Manager of Customer Service
Planet Fitness
08.2023 - Current
- Oversaw scheduling and shift assignments, optimizing staff coverage during peak times for optimal customer support.
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Led recruitment and onboarding efforts for new team members, ensuring they were well-prepared to contribute immediately upon joining the organization.
- Contributed to revenue growth by identifying opportunities for process improvements that increased productivity while maintaining high standards of service quality.
Shift Lead
Planet Fitness Gym
09.2021 - 08.2023
- Completed store opening and closing procedures.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Completed credit card transactions accurately using POS software.
Apprentice Mechanic
SS Mechanics LLC
08.2019 - 08.2021
- Assisted senior mechanics with complex repairs, gaining hands-on experience and improving technical skills.
- Made basic repairs to cars and other vehicles, asking questions, and taking notes to increase personal knowledge.
- Took assessments to prove knowledge base and skills.
- Observed senior mechanics completing major repairs.
- Increased overall shop efficiency by assisting with parts inventory management, tracking orders, and maintaining proper stock levels.
- Contacted customers about changes in plans or necessary items to order for completed repairs.
- Developed strong problem-solving skills while troubleshooting various mechanical issues under the guidance of experienced mentors.
Education
High School Diploma -
Lamar County High School
Barnesville, GA05.2021
Skills
- Collaborative Environments
- Customer Care
- Equipment Efficiency
- Equipment Demonstration
- Fluid Exchanges
- Preventive maintenance procedures
- Steering systems
- Fuel systems
- Proper tool use
- Parts Replacement
- Guest Satisfaction
- General Housekeeping
- Team Contribution
- Effective Listening and Communication
Timeline
Assistant Manager of Customer Service
Planet Fitness
08.2023 - Current
Shift Lead
Planet Fitness Gym
09.2021 - 08.2023
Apprentice Mechanic
SS Mechanics LLC
08.2019 - 08.2021
High School Diploma -
Lamar County High School
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