Izaiah Gonzalez
Ceres,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
United Pacific
Ceres, CA
02.2023 - Current
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Prepared daily records of food and gas sales and balanced register drawers.
- Checked gas pumps for leaks or malfunctions and repaired faults.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Unloader Associate
Walmart
Ceres, CA
06.2022 - 11.2022
- Loaded and unloaded packages from loading dock to trucks.
- Unloaded parcels from truck with care to avoid damage.
- Adhered to workplace safety standards and OSHA regulations.
- Assisted in navigating large loads to assigned areas.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used digital database to keep records of units and stock moved.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
Cashier
Dollar General
Ceres, CA
10.2021 - 06.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Collected payments and provided accurate change.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Team Associate
Little Ceasers
Ceres, CA
04.2021 - 09.2021
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Built and maintained working relationships with peers and upper management.
- Upheld high standards of productivity and quality in operations.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Addressed customer needs, responding to specific requests.
- Processed and retrieved customer special orders.
Education
High School Diploma -
Central Valley Highschool
Ceres, CA06.2021
Some College (No Degree) - Leadership And Managment
Modesto Junior College
Modesto, CASkills
As for the skills that I have when I bring to a job I have quite a few that I believe are some of my best skills that I have gotten through my experience working different jobs such as
- Problem-Solving
- Work Order Following
- Standards Compliance
- Team Collaboration
- OSHA Standards
- Adaptable to Changing Needs
- Deadline Meeting
- Storage Area and Container Cleaning
- Critical Thinking
- Willing to Learn
- Relationship Building
- Verbal and Written Communication
- POS Systems and Ordering Platforms
- Upselling Products and Services
Timeline
Customer Service Representative
United Pacific
02.2023 - Current
Unloader Associate
Walmart
06.2022 - 11.2022
Cashier
Dollar General
10.2021 - 06.2022
Team Associate
Little Ceasers
04.2021 - 09.2021
High School Diploma -
Central Valley Highschool
Some College (No Degree) - Leadership And Managment
Modesto Junior College
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