Izaiah Hernandez
Adrian,USA
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Exotics Cannabis Co.
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
General Manager
KAI Cannabis Co.
11.2023 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Reports all cannabis activity in the METRC Track & Trace system that pertains to the intake, processing, packaging, labeling, and waste of cannabis and cannabis products
- Lead routine audits of inventory quantities and compares the results with the state
- Maintain an overall awareness for ensuring high quality and visual aesthetics for retail sale
- Maintain adequate SKU inventory levels, by communicating product needs/trends to the supply chain and purchasing teams
- Have a thorough understanding of all MRA / State of Michigan Cannabis regulations for Adult-Use Retailers
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant General Manager
KAI Cannabis Co.
06.2021 - 11.2023
- Accustomed to being a liaison between Managers
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
Assistant General Manager
WPL Industries / KAI Provisions
06.2021 - 11.2023
- Statewide monitoring software (METRC)
- Experience with a third-party POS system (Leaf Logix & Treez)
- Experience with creating live displays for products for sale, both physically and digitally
- Purchasing and Ordering Responsibilities via LeafLink and Cold Calls
- Experience with the Adobe Suite
- Reports all cannabis activity in the METRC Track & Trace system that pertains to the intake, processing, packaging, labeling, and waste of cannabis and cannabis products
- Works with Fulfillment and Sales teams to ensure METRC transfers are seamless within the customer order fulfillment process
- Assists Fulfillment with routine audits of inventory quantities and compares the results with the state
- METRC Track & Trace system; investigates and corrects any discrepancies
- Develops internal SOP’s related to systems administration, assigning and transfer of tags, and auditing processes
- Responsible for packaging of a wide range Cannabis products
- Maintain an overall awareness for ensuring high quality and visual aesthetics for retail sale
- Stage product and packaging supplies to meet daily production schedule
- Perform quality assurance protocols
- Responsible for increasing operational efficiency
- Reduce waste through ownership, teamwork, communication and collaboration
- Perform in-process and post-process quality assurance testing and visual inspections
- Consistently operates in an efficient manner that also complies with all OSHA regulations
- Break down pounds (quarters, eighths, grams, shake)
- Operate cone filling machine, scales, vacuum and sealer
- (The Rocket Box)
- Maintain sanitized environment
- Ensure the availability of all office supplies and exit bags
- Maintaining clean and well organized inventory and fulfillment area as well as manage the physical inventory storage
- Maintain adequate SKU inventory levels, by communicating product needs/trends to the supply chain and purchasing teams
- Maintain adequate workflow supplies
- Proactively identify and communicate slow / non moving items
- Proactively monitor and maintain minimum inventory threshold levels
- Responsible for receiving, verifying and on boarding new inventory
- Ensure that all sellable products within the facility are available and live on the menu
- Maintain a healthy balance of products between live and back stock inventory
- Certify that all product information is accurate such as product details and pricing information in the
- POS and online menu
- Have a thorough understanding of all MRA / State of Michigan Cannabis regulations for Adult-Use
- Retailers
- Built company SOPs and maintained security protocols
- Ensure loss prevention / security policies and practices are being followed
- Management Experience gained at KAI
- Managed, trained, and coached inventory and fulfillment staff across all levels within the company
- Serve as a resource for any inventory questions, suggestions and concerns.
Inventory Manager/Sales Associate
Ascend Wellness Holdings, Michigan Supply & Provisions
12.2019 - 04.2021
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Experience with a third-party POS system (Leaf Logix & Treez)
- Experience with creating live displays for products for sale, both physically and digitally
- Experience with the Adobe Suite
- Reports all cannabis activity in the METRC Track & Trace system that pertains to the intake, processing, packaging, labeling, and waste of cannabis and cannabis products
- Stage product and packaging supplies to meet daily production schedule
- Responsible for increasing operational efficiency
- Maintaining clean and well organized inventory and fulfillment area as well as manage the physical inventory storage
- Maintain adequate SKU inventory levels, by communicating product needs/trends to the supply chain and purchasing teams
- Ensure loss prevention / security policies and practices are being followed
- Serve as a resource for any inventory questions, suggestions and concerns.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Monitored inventory levels to confirm compliance with company policy.
- Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.
Person In Charge
Jimmy John's
08.2017 - 02.2020
- Statewide monitoring software (METRC)
- Experience with a third-party POS system (Leaf Logix)
- Experience with creating live displays for products for sale, both physically and digitally
- Experience with the Adobe Suite
- Supported community outreach initiatives by partnering with local colleges and boys and girls scout clubs
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas
- Set sales budget for all prime costs, loss of goods and controllables to improve cash flow
- Limited financial discrepancies, reviewing and approving billing invoices and expense reports
- Identified and solved complex strategy problems to drive organizational goals
- Managed scheduling for 12+ employees to ensure optimal productivity
- Streamlined operational efficiencies by coordinating staff development and succession planning
- Generated daily operational and sales reports for corrective action or continuous improvement
- Generated reports detailing project information and predictions
- Assessed, optimized and elevated operations to target current and expected demands
- Oversaw 5-6 staff by training, mentoring, Customer Service Expectations and maintain corporate standards
- Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels
- Assessed team proficiencies, identifying and targeting areas for improvement
- Engaged professionally with In-Shoppers and customers to build rapport and nurture relationships
- Prepared orders by slicing, weighing, packaging and pricing meats and cheeses
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests
- Cleaned work areas, equipment and utensils
- Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control
- Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures
- Updated displays, cases and other customer-facing areas to increase sales of special items
- Created aesthetically pleasing food arrangements for special orders and party trays
- Thoroughly cleaned and sanitized dining ware and kitchen equipment
- Monitored inventory and promptly reported items that needed to be reordered
- Resolved customer concerns and relayed relevant information to supervisor
- Washed, peeled, cut and measured recipe ingredients
- Removed trash and dropped food items regularly to keep workspaces neat and clean
- Upheld food safety standards at all times
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables
- Kept work areas, utensils and pans cleaned and sanitized
- Received food orders from patients and families, and explained offerings
- Kept all utensils, dishes and glasses clean and ready for customer use
- Maintained order and cleanliness of work areas in conformance with health codes
- Verified compliance with all sanitation and safety requirements
- Cross-trained in Delivery and In shop positions to support team and help meet all customer needs.
Production Associate
Jaytec LLC
01.2019 - 08.2019
- Recorded production data in daily logs
- Examined final products to check conformance with quality and design standards
- Organized all project components on work tables according to work flow
- Monitored processes to avoid overloading and keep machinery functioning properly
- Troubleshot problems with equipment to make repairs or report diagnostics to supervisors
- Assembled products from raw materials and completed inspections
- Completed product assembly according to standardized procedures
- Moved items between machines, conveyors and transport equipment based on current production needs
- Helped machine operators set up and tend equipment to complete runs
- Attended all company-offered training sessions to improve skills and learn operation of new machines
- Volunteered to take on additional shifts during peak periods to keep projects with tight deadlines moving forward
- Trained new employees on proper use of Welders and Press Ops equipment to prevent accidents
- Assisted Weld Technicians by using troubleshooting methods to return machines to full functionality
- Wrapped items, placed in boxes and added proper labeling to prepare for shipment.
Production Line Associate
Kirchhoff Automotive
07.2018 - 01.2019
- Used established assembly instructions to complete jobs in efficient and accurate manner
- Collaborated in team-based environment to maintain line productivity and meet expected deadlines
- Assembled component parts of various items and completed hand-finishing of final products
- Boxed, labeled and moved items to keep production lines moving swiftly
- Supported quality assurance by visually inspecting items and removing defect parts
- Maintained work areas organized and neat, which enabled swift cleanup following each shift
- Inspected incoming supplies to verify conformance with materials specifications and quality standards
- Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands
- Coordinated with internal departments to maximize operational efficiency across production and administrative areas
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively
- Kept areas clean, neat and inspection-ready at all times, maintaining strict compliance with in-shop guidelines to keep products within tight tolerances.
Cable Installation Technician
Aero Communications Inc
02.2017 - 08.2017
- Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues
- Delivered, set up and installed home theater technology systems, including all peripheral devices, for residential customers
- Calibrated residential and commercial audio and visual equipment and mounted devices to achieve quality and performance targets
- Upheld strict safety standards when using ladders, tools, electrical devices and other equipment to protect team members, customers and structures from harm
- Maintained excellent working knowledge of various manufacturer offerings, including devices and components from Apple, Lutron and CATV Systems
- Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes
- Provided technical and operational support for entire organization
- Prepared and presented technical proposals for clients
- Trained customers on equipment use, setup procedures and troubleshooting strategies
- Completed tests on system components using volt-OHM meters, spectrum analyzers and other useful tools
- Used all tools, equipment and vehicles in safe and efficient manner to avoid injuries and mishaps
- Troubleshot and diagnosed systems using speed, ping and related tests
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services
- Anticipated and analyzed common connectivity workflow problems
- Installed, set up and repaired devices and system components
- Laid out cabling plans and ran through buildings to desired locations
- Continuously applied quality-improvement methodologies to improve work processes
- Read and interpreted technical documentation in order to accurately configure equipment
- Answered normal and after-hours service calls
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes
- Executed and monitored standards for user interfaces, page design and graphics development.
Crew Member
Chipotle
07.2016 - 02.2017
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
- Controlled portion sizes and garnishing for optimal cost controls
- Kept food storage and preparation equipment in good working order to maximize safety and cost- efficiency of operations
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences
- Sought out and implemented methods to improve service and team performance and boost business sustainability
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality
- Trained employees on correct cooking techniques, safety standards and performance strategies
- Priced and ordered food products, kitchen equipment and food service supplies
- Coordinated preparation of customer meals and monitored food handling for safety purposes
- Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards
- Cleaned and inspected food preparation areas for safe and sanitary food-handling practices
- Completed regular line checks to maximize quality assurance
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
Server Bartender
World Of Wings Cafe
08.2013 - 04.2016
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization
- Attended faculty meetings and participated in student outcome assessments with departmental members
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to restaurant
- Collected food, wine and appetizer orders from patrons and promoted upsell items
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships
- Planned and updated menus to capitalize on changing trends in customer preferences
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
- Collected and polished glassware, keeping adequate stock for expected customer loads
- Promoted customer safety by maintaining current list of available ride services for inebriated customers
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff
- Multitasked to meet customer, business operations and server needs with minimal errors or delays
- Promoted products to customers to enhance bill totals with high-profit items
- Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies
- Maintained tight financial controls with highly accurate daily registers
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction
- Supported servers by preparing specialty drinks for patrons in all areas of establishment
- Worked with management to plan and implement special events to boost customer numbers and profits
- Designed and implemented new cocktails to drive customer interest and sales numbers
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Education
Bachelor of Arts - Digital Communications And Multimedia
Adrian College
Adrian, MI05-2016
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Retail Operations
- Inventory Control
- Team Building and Leadership
- Hiring and Training
- Goals and performance
Accomplishments
- Supervised team of 12 staff members.
- Achieved Monthly Sales Goals by introducing employee incentives
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Marketing - Implemented marketing strategies which resulted in 10% growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Exceeded monthly quotas
Timeline
Assistant Store Manager
Exotics Cannabis Co.
05.2024 - Current
General Manager
KAI Cannabis Co.
11.2023 - 05.2024
Assistant General Manager
KAI Cannabis Co.
06.2021 - 11.2023
Assistant General Manager
WPL Industries / KAI Provisions
06.2021 - 11.2023
Inventory Manager/Sales Associate
Ascend Wellness Holdings, Michigan Supply & Provisions
12.2019 - 04.2021
Production Associate
Jaytec LLC
01.2019 - 08.2019
Production Line Associate
Kirchhoff Automotive
07.2018 - 01.2019
Person In Charge
Jimmy John's
08.2017 - 02.2020
Cable Installation Technician
Aero Communications Inc
02.2017 - 08.2017
Crew Member
Chipotle
07.2016 - 02.2017
Server Bartender
World Of Wings Cafe
08.2013 - 04.2016
Bachelor of Arts - Digital Communications And Multimedia
Adrian College
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