Izaiah Martinez
San Antonio,TX
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
5
5
years of professional experience
Work History
Curbside Shopper
HEB Grocery Store
San Antonio, Texas
08.2022 - 01.2025
- Loaded items into carts or bags for customers according to their order requirements.
- Developed and maintained client profiles, including style preferences, sizes, and budget requirements.
- Conducted personalized shopping services for clients based on their preferences, sizes, and needs.
- Maintained a clean and organized work area throughout the day.
- Handled client budgets efficiently, ensuring the best value for their spending.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Greeted customers and answered product or service questions.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
- Completed pickup and shopping orders for customers within local area.
- Suggested comparable products to replace out-of-stock items.
- Scanned barcodes of items being picked up to ensure accuracy of order fulfillment.
- Assisted teammates with daily tasks during peak periods.
- Provided excellent customer service when interacting with shoppers in person or on the phone.
- Ensured that all perishable food items such as produce were handled properly.
- Worked quickly to locate products on store shelves and meet order deadlines.
- Maintained a safe working environment by adhering to all safety protocols and procedures.
- Checked expiration dates on items prior to placing them in customer's cart and bag.
- Scanned items when pulling from shelves to update system stock information.
- Secured and stored items until customer pickup.
CASHIER
HEB Grocery Store
San Antonio, Texas
07.2021 - 07.2022
- Checked personal identifications during alcohol and tobacco sales.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Offered customers carry-out service at completion of transaction.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Issued receipts, refunds, credits or change due to customers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed customer payments quickly and returned exact change and receipts.
- Discounted purchases by scanning and redeeming coupons.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for alcohol or tobacco purchases.
- Counted and balanced cashier drawers.
- Followed company security procedures for handling large sums of money.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
CUSTOMER SERVICE ASSISTANT
HEB Grocery Store
San Antonio, Texas
03.2020 - 06.2021
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided product knowledge to customers through effective communication.
- Maintained a clean and organized work area at all times.
Education
Associate of Science - Business Administration
North West VISTA
San Antonio, TX05-2025
High School Diploma -
John Jay High School
San Antonio, TX06-2021
Skills
- Goal-oriented mindset
- Upselling products
- Speed and efficiency
- Initiative-taking
- Safety awareness
- Cross-selling strategies
- Drawer balancing
- ID verification
- Cash register systems
- POS systems
- Cash handling
- Customer service excellence
- Customer relations
- Time management skills
- Cash management
- Daily reporting
- Customer service
- Multitasking and organization
- Attention to detail
- Reliability and punctuality
- Professionalism and courtesy
Timeline
Curbside Shopper
HEB Grocery Store
08.2022 - 01.2025
CASHIER
HEB Grocery Store
07.2021 - 07.2022
CUSTOMER SERVICE ASSISTANT
HEB Grocery Store
03.2020 - 06.2021
Associate of Science - Business Administration
North West VISTA
High School Diploma -
John Jay High School
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