Izak Munoz

Take payments via cash, credit card, check, and e-checks for the citizens of McAllen. Provide excellent customer service and answer any questions the customers may have. In call center side, open and process hundreds of mail payments a day while assisting customers via telephone. Type out report on microsoft excel. Call customers to advise of return payment and use microsoft word to type out return notice letter. Assist customers who have been disconnected and send out reconnection orders.

Explain billing questions to customers in both english and spanish. Guide customers via telephone in attempt to fix their video equipment. Analyze each situation and come up with a solution that best benefits the customer. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments. Issue and type out warrants and communicate with police officers for their next route and case. Performing extensive multi-tasking skills such as dealing with an irate citizen while getting the information needed for the safety and knowledge of the police officers.

Operate heavy equipment in the hydraulic fracking process. Perform maintenance on equipment when needed, using power tools and troubleshooting equipment when needed. Outdoors for twelve hours a day, engaging in physically demanding labor. Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Helped customers locate products and checked store system for merchandise at other sites. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Lead the top selling food stand by working effectively and cleanly. I supervised one other individual to make sure our stand operated smoothly. Cashiered and maintained the product log, communicating with the main kitchen to make sure we were never short of product.