Izan Guevara
Silver Spring,MD
Summary
Focused and dedicated Legal Department Manager with exceptional work ethic. Strong leader and problem-solver and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
With a reputation for being very reliable, hard-working, willing to take new tasks, and always willing to go an extra mile, bright, honest and respectful. Strong multi-task skilled at managing high-volume complex case loads while consistently meeting deadlines. Most importantly, always driven and hungry to learn more. Excellent attention to detail with a high level of emotional intelligence, which allows to anticipate needs and expectations.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Legal Department Manager
Fair Collections And Outsourcing, Inc
Laurel, MD
09.2023 - Current
- Legal account/case management and monitoring.
- Control costs/invoice metrics such as volume, cycle-time, accuracy rate using spreadsheets, processed payments, and documented accounts updates.
- Disputes and Complaints Resolution (credit bureaus disputes, CFPB complaint's , Attorney General Office complaint's).
- Handled fraud investigations, gathering critical evidence for successful case resolution
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Organized documents to manage paper and electronic filing systems with attorneys
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed high-volume workload while maintaining strict attention to detail on every task such as summarizing depositions accurately.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and legal department improvement
Legal Assistant Manager
Fair Collections & Outsourcing Inc
06.2019 - 09.2023
- Organized and preparing materials and supporting documentation for easy display and admittance
- Supported contract administration through document scanning, client updates, and data management
- Maintains chronological files and administrative files
- Receives and screens phone calls and takes messages as required
- Perform administrative tasks, and other document gathering, data gathering filing, spreadsheet creation
- Kept up with case deadlines by monitoring timeline and coordinating smooth records processing
- Mailed and arranged for delivery of legal correspondence to clients and attorneys
- Maintained knowledge on case status, reviewing relevant records and reporting back to clients
- Managed large volumes of hard and soft copy documents and files
- Helped supervisor manage high case loads by offering skilled administrative support
- Assisted with building cases by conducting skilled legal research and compiling support information
- Handled client relations, including setting up appointments, gathering information, and issuing notices
- Gathered and analyzed research data covering decisions, codes, and statues
- Authored, organized, and submitted professionally written legal correspondence, affidavits, and contracts.
Compliance Assistant
Fair Collections & Outsourcing Inc
06.2016 - 08.2018
- Work with debtor search systems
- Closed accounts
- Process bankruptcies
- Process credit bureau disputes
- Use data entry hardware
- Data processing
- Support with specific duties
- Documented collections amounts and status and maintained information in organizational database
- Completed all assignments on time and with no infractions during examinations.
Education
Engineering of Computer Systems -
ITCA
La Union, El Salvador05.2014
Professional Skills
- Microsoft Office Proficient
- Calendaring and Scheduling
- Contracts oversight
- Managing and Editing documents
- Microsoft Excel Report Spreadsheets
- Using Systems Management and Inventory
- Database management
- Email Correspondence
- Administrative Support
- Work Planning and Prioritization
- Policy Implementation
- Data Entry
- Computer Repair and Maintenance
Skills
- Multitasking
- Team Leadership
- Analytical thinking
- Fast learner
- Excellent problem-solving skills
- Highly reliable
- Excellent attention to details
- Self-motivated and intensely results-oriented
- Excellent Personal Presentation
- Able to work Independently as well as part of team
Languages
English
Professional Working
Spanish
Native or Bilingual
Accomplishments
- Recognized for outstanding performance and team contributions.
- Reporting - Maintained status reports to provide management with updated information for client updates
- Achieved recognition by management for friendly and responsive service.
- Research - Investigated and analyzed client complaints to identify and resolve issues
- Promoted to Legal Assistant Manager after 12 months of administrative assistant work.
- Promoted to a Legal Department Manager for being so reliable wit excellent learning and management skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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