Izana Milstead
Aurora,CO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Behavioral Technician
Action Behavior Centers-ABA Therapy for Autism
08.2024 - Current
- Work directly with children (18 months to 8 years old) using ethical, evidence-based ABA techniques
- Implement individualized treatment plans and programs for children
- Collect data and write insurance notes to ensure progress is tracked
- Work with a dedicated team of supervisors, peers, and families, to ensure effective treatment, safety, and advocate for personal needs
- Engage with children through play, movement, and imitation building cognitive behavioral skills and more
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
- Streamlined daily routines for clients using visual schedules, prompting systems, and other organizational tools as needed.
- Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.
- Consistently met compliance requirements by maintaining up-to-date certifications and trainings.
- Improved communication skills among clients through targeted social skills training interventions.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Job Type: 40 hours per week, Full-Time
- Supervisor: Brendon Steele, (720) 800-0337
Sales Generalist
Ball Arena
09.2019 - Current
- Drive store sales and growth by personally selling to customers
- Proactively engage with all incoming customers and observe for possible loss prevention
- Greet and ascertained customer's needs
- Maintain upkeep and cleanliness of store and register
- Enhanced product knowledge, staying updated on industry trends to better serve clients'' needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Job Type: 20 hours per week, Part-Time
- Supervisor: Gabe Klabon, (720) 371-2086
Disney College Program Cast Member
Walt Disney World, EPCOT
07.2022 - 07.2023
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Cash handling, Stocking, and cleaning
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Job Type: 30-60+ hours per week
Sales Associate
Nordstrom Rack
11.2020 - 04.2022
- Resolved customer issues promptly, ensuring high levels of satisfaction and repeat business.
- Motivate others to adopt initiatives such as rewards program
- Demonstrate expertise in all technologies used in the store environment
- Maintain upkeep and cleanliness of store and register
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Salary: $18 per hour
- Job Type: 40 hours per week, Full-Time
Family Program Intern
The Gathering Place
01.2021 - 05.2021
- Provide resources for families who are homeless or in poverty
- Assist with helping members obtain motel vouchers for their families to stay
- Model behaviors for the children to understand and learn
- Connect with the families one-on-one to build trust and respect
- Job Type: 10 hours per week
Pink Supervisor/Sales & Support Generalist
Victoria Secret/PINK
07.2017 - 06.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Maintained business through Sales Floor, Cash Wrap and Fitting room\
- Drove results of the brand PINK
- Back office – emails, daily plan, time and attendance, incoming shipment
- Brand guides, planning and mapping the floor set
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Job Type: 40 hours per week
- Supervisor: Cynthia Potter, (925) 963-2185
Education
Master of Art in Learning, Development, And Family Sciences - Human Development and Family Relations Emphasis
University of Colorado Denver
Denver, CO12.2025
Bachelor of Science in Psychology - Criminal Justice and Criminology
Metropolitan State University of Denver
Denver, CO08.2021
Skills
- Self-motivated professional
- Personal: Strong work ethic with a positive approach Continuously striving to achieve goals and exceed expectations Organized and focused
Certification
- CPR/First Aid Certified – CPR Colorado, Aurora, CO March 2025
- Culturally Responsive Methods, University of Colorado Denver, Anticipated December 2025
- Registered Behavioral Technician, October 2024
- Citi, Social and Behavioral Research, Basic Certification, November 2020
Timeline
Registered Behavioral Technician
Action Behavior Centers-ABA Therapy for Autism
08.2024 - Current
Disney College Program Cast Member
Walt Disney World, EPCOT
07.2022 - 07.2023
Family Program Intern
The Gathering Place
01.2021 - 05.2021
Sales Associate
Nordstrom Rack
11.2020 - 04.2022
Sales Generalist
Ball Arena
09.2019 - Current
Pink Supervisor/Sales & Support Generalist
Victoria Secret/PINK
07.2017 - 06.2019
Master of Art in Learning, Development, And Family Sciences - Human Development and Family Relations Emphasis
University of Colorado Denver
Bachelor of Science in Psychology - Criminal Justice and Criminology
Metropolitan State University of Denver
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