Izatou Diallo
Washington,DC
Summary
I’m seeking a new opportunity. But above all, I’m interested in building a new career. My outgoing personality, and my professional experience in sales, in customer service, make me a strong candidate. I have maturity, skills and the ability to embark on a career.
I am an enthusiastic, motivated and dynamic person who is ready to meet national and international challenges, with the ability to assimilate new cultures and experiences.
Dynamic Real Estate Broker with a proven track record at Djannah Real Estate, excelling in negotiation and lead generation. Expertly facilitated transactions, enhancing client satisfaction through strong communication and market research. Achieved significant property sales growth by implementing innovative marketing strategies, fostering lasting client relationships, and providing informed investment guidance.
Overview
2026
2026
years of professional experience
Work History
Real Estate Broker
Djannah Real Estate
11.2019 - Current
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
- Negotiated favorable contract terms for clients by effectively leveraging market knowledge and strong communication skills.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Facilitated successful negotiations between buyers and sellers to reach mutually beneficial agreements in a timely manner.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Increased property sales by developing and implementing innovative marketing strategies for residential and commercial properties.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
Sales Manager
Structure B- Real Estate Development
10.2017 - 09.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Manager
Dacars LOCATION - Rental Car Company
03.2014 - 2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Commercial Real Estate Agent
COSEPI - Reall Estate Development
03.2010 - 01.2012
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Customer Service Representative
Canal+ Horizon
2008 - 2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
SFR La Carte - Phone Assistance
2005 - 2006
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Sales Associate Manager
Fifth Star Beauty Clothing
2003 - 2004
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Developed client rapport for better customer satisfaction and repeat business.
Executive Assistant
Appro Industrie
2001 - 2003
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Transit Agent
CSS ( Senegalese Sugar Company )
07.1999 - 09.1999
- Streamlined internal processes for improved efficiency and productivity within the agency.
Education
High School Diploma -
Marie Immaculeé Conception
Dakar - SenegalHigher Technician Diploma in Office Automation -
SUP'INFO
Dakar - SenegalCertificate -
English in ENGLISH LANGAGE PROGRAM
Ameican English Langage Program At DakarIntermediate Certificate -
English Business Communication
Langage Tower - Casablanca ( Morocco )Bachelor of Administration -
British Council - Dakar
SenegalSkills
- Lead generation
- Negotiation
- Market research
- Agent and seller communications
- Contract negotiation
- Property showing
- Residential real estate
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Real Estate Broker
Djannah Real Estate
11.2019 - Current
Sales Manager
Structure B- Real Estate Development
10.2017 - 09.2019
Manager
Dacars LOCATION - Rental Car Company
03.2014 - 2017
Commercial Real Estate Agent
COSEPI - Reall Estate Development
03.2010 - 01.2012
Transit Agent
CSS ( Senegalese Sugar Company )
07.1999 - 09.1999
Customer Service Representative
Canal+ Horizon
2008 - 2010
Customer Service Representative
SFR La Carte - Phone Assistance
2005 - 2006
Sales Associate Manager
Fifth Star Beauty Clothing
2003 - 2004
Executive Assistant
Appro Industrie
2001 - 2003
High School Diploma -
Marie Immaculeé Conception
Higher Technician Diploma in Office Automation -
SUP'INFO
Certificate -
English in ENGLISH LANGAGE PROGRAM
Intermediate Certificate -
English Business Communication
Bachelor of Administration -
British Council - Dakar
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