Izaul Gonzalez
Brockport,NY
Summary
Hardworking Student offering part-time work experience. Pursuing a career in tech with an experienced background in customer service. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
3
3
years of professional experience
Work History
IT Student Assistant
SUNY Brockport
09.2023 - Current
- Enhanced user experience by troubleshooting software and hardware issues for students and faculty members.
- Led employee training sessions on various software platforms, enhancing overall organizational competency in technology usage.
- Reduced downtime by efficiently resolving technical problems in computer labs and classrooms.
- Collaborated with team members to develop IT solutions that addressed unique challenges faced by students and staff.
- Promoted effective communication within the IT department by assisting with ticketing systems, prioritizing tasks, and following up on unresolved issues.
- Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
Front End Associate
BJ's Wholesale Club
01.2023 - 11.2023
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed and implemented strategies to optimize store sales and profitability.
Front End Associate
Costco Wholesale
09.2021 - 08.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Science - Computer Science
SUNY College At Brockport
Brockport, NY12.2026
Certificate of Completion - Electricity And Wiring
Rockland County BOCES
West Nyack, NY12.2021
High School Diploma -
North Rockland High School
Thiells, NY06.2021
Skills
- Technical Documentation
- Multitasking
- Flexibility
- Fluent in English and Spanish
- Hardware Maintenance
- Wireless Networking
- Information Security
- Software Installation
- Software Testing
- Organizational Skills
- Troubleshooting
- Computer Hardware
Timeline
IT Student Assistant
SUNY Brockport
09.2023 - Current
Front End Associate
BJ's Wholesale Club
01.2023 - 11.2023
Front End Associate
Costco Wholesale
09.2021 - 08.2022
Bachelor of Science - Computer Science
SUNY College At Brockport
Certificate of Completion - Electricity And Wiring
Rockland County BOCES
High School Diploma -
North Rockland High School
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