Izaura Herrera
Summary
Organized Office Manager with over 10 years of experience, punctuality and accuracy as key abilities for performing efficiently in this role. I am currently seeking a position in which I can contribute to the development of the organization with my extensive experience and with an opportunity for professional challenges in the medical field. I would like to enhance my professional skills in a dynamic yet stable workplace where I can build a long term career with an opportunity for professional growth.
Overview
21
21
years of professional experience
Work History
Office Manager
Dermatology Associates Of San Antonio
09.2021 - Current
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with patients.
- Delivered performance reviews, recommending additional training or advancements.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Office Manager
Sigma Pain Clinic
09.2016 - 12.2020
- Implemented office procedures by setting objectives to guide a steady workflow
- Scheduled front end to meet needs of business and keep team efficient
- Trained new employees in all aspects of office practices and procedures
- Organized, ordered and restocked office supplies to keep staff efficient and productive
- Answered phone calls and correspondence and prepared document requests to assist patients
- Supervised staff, evaluated performance, and assisted team in reaching new performance targets
- Complied with office workflow processes to achieve optimal efficiency
- Answered phones, faxes, and emails while upholding all patient confidentiality protocols and standards
- Coached new employees on computer software use and job functions
- Knowledgeable and efficient in Athena Software
- Verified Insurance Benefits to include surgical and obtain prior authorization for scheduled procedures
- Collect patient balances, copays and pre-payment for upcoming scheduled procedures
- C-Arm and Autoclave trained
- Travel with providers to Satellite office locations
- Discussed financial responsibilities with patients for upcoming in office and hospital procedures.
Office Manager
Advanced Consultants, Pain Care
10.2008 - 01.2016
- Make sure all credentials for the providers are up to date
- Update CAQH when requested by health insurance companies
- Collect and sort all office mail
- Appointment scheduling
- Verify insurance benefits
- Obtain prior authorization for procedures when necessary
- Order office supplies
- Held monthly office meetings
- Take care of staffing needs
- Implement policies and procedures
- Medical Records
- Request referrals from pcp for patients with HMO insurance
- View and submit time sheets to payroll
- Knowledgeable in Medinotes, Office Hours, and Medisoft software
- Negotiated pricing with venders
- Schedule lunch appointments with drug reps to see providers
- Prepared all billing super bills and records for the billing office to pick up twice a week
- Referral outs to imagining facility, physical therapy etc
- Worked with several colleges to obtain medical assistant/ receptionist externs.
Supervisor
Premier Pain Consultants
04.2006 - 09.2008
- Supervised the surgery scheduling department
- Scheduled out patient surgical procedures to include coordination of anesthesia and equipmentrepresentative
- Called patients to give pre-op orders and all information regarding their procedure
- Verified patient insurance to include surgical benefits and obtain prior authorization
- Appointment scheduling
- Held monthly department meetings.
Receptionist
PRMA of San Antonio
01.2004 - 02.2006
- Greet patients as they checked in to their appointments
- Verify all demographics to make sure patients file is all up to date
- Appointment scheduling
- Collect patient balances and copays
- File all necessary documents into patient file
- Do chart preparation for next day's appointments.
Receptionist
San Antonio Pediatric Associates
08.2002 - 01.2004
- Greet patients as they walk in the door
- Check patients in and obtain all pertinent insurance information
- Verify patient demographics and updateif necessary
- Verify patient insurance policy
- Pull all patient files to prepare for the following day
- Collect patients copayment and balances
- Appointment Scheduling.
Education
High School Diploma -
Burbank High School San Antonio
Skills
- Ability to Work in a Team
- Critical thinking and problem solving
- Effective Time Management
- Customer Service
- Leadership Skills
- Communication Skills
- Microsoft Office
- Computer Skills
- Ability to Multitask
- Highly responsible and reliable
- Accounts Payable and Receivable
- Vendor Liaising
- Excellent Multitasking Abilities
- Staff Training
- Evaluate Performance
- Office Supplies and Inventory
- Scheduling
- Customer Service Management
- Handling Complaints
- Medical Terminology
- ICD 10 Knowledge
- LANGUAGES Spanish
Timeline
Office Manager
Dermatology Associates Of San Antonio
09.2021 - Current
Office Manager
Sigma Pain Clinic
09.2016 - 12.2020
Office Manager
Advanced Consultants, Pain Care
10.2008 - 01.2016
Supervisor
Premier Pain Consultants
04.2006 - 09.2008
Receptionist
PRMA of San Antonio
01.2004 - 02.2006
Receptionist
San Antonio Pediatric Associates
08.2002 - 01.2004
High School Diploma -
Burbank High School San Antonio
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