Izayah Martinez
Oak Creek,WI
Summary
Driven and results-oriented professional with years of hands-on experience in customer service, operations, and sales within the automotive industry. Known for thriving in fast-paced environments, leading with accountability, and exceeding performance goals. At just 24 years old, I’ve already developed a sharp business mindset, a strong work ethic, and the ability to connect with clients and teams alike. Looking to bring energy, efficiency, and a fresh perspective to a forward-thinking organization.
Overview
6
6
years of professional experience
Work History
Service Consultant
International Autos Mercedes-Benz
01.2025 - Current
- Generated over $160,000 in sales per month, consistently averaging 10+ repair orders per day.
- Educated clients on repairs, maintenance packages, and warranties, increasing upsell and retention for the department.
- Maintained CSI scores consistently above team average by being transparent with clients, keeping them in the loop throughout the repair process, and making sure their experience matched the Mercedes-Benz standard.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Service Advisor
Umanksy Motor Cars Volkswagen
02.2023 - 01.2025
- Generated over $130,000 in sales per month
- Boosted department sales by advising on upsells and OEM-recommended maintenance and repairs.
- Conveyed ideas to ensure a smoother and more attentive service process ultimately increasing CSI and department sales.
- Effectively managed 15+ repair orders per day, keeping clients informed, up to date and increasing confidence in the service department.
- Managed customer feedback initiatives to identify areas for service enhancement.
- Assisted customers with inquiries and service recommendations.
- Maintained knowledge of products, services, and promotions offered.
Sales Consultant
Gordie Boucher Ford
03.2021 - 02.2023
- Helped customers find the right vehicle by asking the right questions, listening closely, and guiding them through options that made sense for their needs and budget.
- Built and maintained strong client relationships by delivering personalized service and tailoring product presentations and experiences.
- Thrived in a fast-paced, commission-driven environment, consistently meeting monthly goals through strong commitment, effective organization, and solid time management.
- Worked effectively with team members and management to ensure a smoother client experience and drive department success.
BDC Representative
Gordie Boucher Ford
04.2019 - 03.2021
- Utilized CRM software to track customer interactions and follow-ups, ensuring timely responses.
- Trained new representatives on systems and processes, fostering a collaborative work environment.
- Effectively held team members accountable, ensured tasks were completed and leads were follow up with.
- Implemented process for creating welcome videos for new customer and existing customer leads, showcasing the dealership and the vehicle they inquired on.
- Collaborated with GSM and management to increase appointment scheduling, dealership revenue and overall all customer retention.
- Created email and marketing advertisements to promote sales, service and dealership traffic.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK04-2018
Skills
- Strategic Problem Solving
- Cross-Functional Communication
- Customer Relationship Management
- Process Improvement
- Time and Task Management
- Adaptability and Growth Mindset
Timeline
Service Consultant
International Autos Mercedes-Benz
01.2025 - Current
Service Advisor
Umanksy Motor Cars Volkswagen
02.2023 - 01.2025
Sales Consultant
Gordie Boucher Ford
03.2021 - 02.2023
BDC Representative
Gordie Boucher Ford
04.2019 - 03.2021
High School Diploma -
Broken Arrow High School
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