Izayah Martinez
Oak Creek,WI
Summary
Driven and results-oriented professional with years of hands-on experience in customer service, operations, and sales within the automotive industry. Known for thriving in fast-paced environments, leading with accountability, and exceeding performance goals. At just 24 years old, I’ve already developed a sharp business mindset, a strong work ethic, and the ability to connect with clients and teams alike. Looking to bring energy, efficiency, and a fresh perspective to a forward-thinking organization.
Overview
6
6
years of professional experience
Work History
Service Consultant
International Autos Mercedes-Benz
Milwaukee, WI
01.2025 - Current
- Generated over $160,000 in sales per month, consistently averaging 10+ repair orders per day.
- Educated clients on repairs, maintenance packages, and warranties, increasing upsell and retention for the department.
- Maintained CSI scores consistently above team average by being transparent with clients, keeping them in the loop throughout the repair process, and making sure their experience matched the Mercedes-Benz standard.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
Service Advisor
Umanksy Motor Cars Volkswagen
Glendale, WI
02.2023 - 01.2025
- Generated over $130,000 in sales per month
- Boosted department sales by advising on upsells and OEM-recommended maintenance and repairs.
- Conveyed ideas to ensure a smoother and more attentive service process ultimately increasing CSI and department sales.
- Effectively managed 15+ repair orders per day, keeping clients informed, up to date and increasing confidence in the service department.
- Managed customer feedback initiatives to identify areas for service enhancement.
- Assisted customers with inquiries and service recommendations.
- Maintained knowledge of products, services, and promotions offered.
Sales Consultant
Gordie Boucher Ford
Janesville, WI
03.2021 - 02.2023
- Helped customers find the right vehicle by asking the right questions, listening closely, and guiding them through options that made sense for their needs and budget.
- Built and maintained strong client relationships by delivering personalized service and tailoring product presentations and experiences.
- Thrived in a fast-paced, commission-driven environment, consistently meeting monthly goals through strong commitment, effective organization, and solid time management.
- Worked effectively with team members and management to ensure a smoother client experience and drive department success.
BDC Representative
Gordie Boucher Ford
Janesville, WI
04.2019 - 03.2021
- Utilized CRM software to track customer interactions and follow-ups, ensuring timely responses.
- Trained new representatives on systems and processes, fostering a collaborative work environment.
- Effectively held team members accountable, ensured tasks were completed and leads were follow up with.
- Implemented process for creating welcome videos for new customer and existing customer leads, showcasing the dealership and the vehicle they inquired on.
- Collaborated with GSM and management to increase appointment scheduling, dealership revenue and overall all customer retention.
- Created email and marketing advertisements to promote sales, service and dealership traffic.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK04-2018
Skills
- Strategic Problem Solving
- Cross-Functional Communication
- Customer Relationship Management
- Process Improvement
- Time and Task Management
- Adaptability and Growth Mindset
Timeline
Service Consultant
International Autos Mercedes-Benz
01.2025 - Current
Service Advisor
Umanksy Motor Cars Volkswagen
02.2023 - 01.2025
Sales Consultant
Gordie Boucher Ford
03.2021 - 02.2023
BDC Representative
Gordie Boucher Ford
04.2019 - 03.2021
High School Diploma -
Broken Arrow High School