Izayiah Pinkston
Crandall
Summary
Motivated and empathetic customer service professional with 4+ years o experience in high volume call centers and remote environments. skilled in de-escalation,multitasking, and delivering high-quality support. Adept at using various CRM and communication platforms. Known for dependability, quick learning, and dedication to customer service.
Overview
2
2
years of professional experience
Work History
Loan Funder
Santander Consumer USA
08.2024 - 03.2025
- Reviewed and verified loan documents for accuracy and compliance.
- Processed and approved auto loan transactions with high efficiency.
- Collaborated with dealerships to resolve documentation discrepancies.
- Maintained detailed records for audits and compliance.
Call Center Representative
Co-op Solutions
07.2023 - 08.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Assisted credit union members with account inquiries checking balances, recent transactions, and loan information.
- Processed fund transfers and loan payments accurately and efficiently via phone.
- Provided prompt fraud support by blocking compromised debit and credit cards.
- Adhered to compliance protocols and internal procedures while maintaining strict confidentiality.
- Navigated multiple systems simultaneously while actively listening to resolve issues quickly.
Education
North Crowley Highschool
Fort Worth, TX06-2020
Skills
- Strong attention to detail
- Collaboration and teamwork
- Professionalism and integrity
- Decision-making
- Time management mastery
- Goal-oriented focus
- Computer software proficiency
- Loan processing
- Financial statement analysis
- Loan documentation
- Team player
- Customer service-focused
- Friendly
- Financial services
- Active listening
- Customer service
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- CRM tools
- Virtual customer support
- Tech-savvy
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Resolved product issue through consumer testing.
- Repeatedly commended by superiors for excellent customer service.
Timeline
Loan Funder
Santander Consumer USA
08.2024 - 03.2025
Call Center Representative
Co-op Solutions
07.2023 - 08.2024
North Crowley Highschool
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