Izbeidy Hernandez Pedroza
Portland,TN
Summary
I am currently working on my master's degree in social. I intend to earn my license to become a licensed counselor. I would enjoy being a part of a strong community that centers its attention on helping others succeed and offering the best of themselves for that growth.
Overview
4
4
years of professional experience
Work History
Bilingual Interpersonal Violence Victim Advocate
Office Of Family Safety
10.2023 - Current
- Collaborated with multidisciplinary teams, ensuring comprehensive support for crime victims throughout the legal/civil process.
- Constructed referral list of agencies and community resources and safety planning for victims in their aftercare services.
- Promoted a culture of empathy within client interaction, emphasizing the importance of understanding and respecting each victim's unique experience.
- Participated in professional development and training opportunities to enhance advocacy skills and social work/criminal justice knowledge.
Front Desk Receptionist/ Translator
Lucas Orthodontic
03.2022 - 10.2023
- Working here taught me a lot about doing your job meticulously and patiently, no cutting corners.
- Patients are constantly in and out with their own concerns that must be addressed kindly and promptly.
- I work a lot with computers since our patient system is entirely online as well as communication involving other health care offices that I needed to mediate between to obtain health information for a patient’s treatment.
- Maintained confidentiality of sensitive data to protect customer and business information.
Social Media Manager
Enamora Shop
03.2021 - 03.2022
- Increased customer engagement through social media.
- Managed multiple social media platforms to boost audience and message.
- Increased engagement and client relationship with the creation of compelling and visually appealing content.
- Monitored online presence of company's posting schedule to engage with users and strengthen customer relationships.
Education
Bachelors - Psychology
Middle Tennessee State University
Murfreesboro, TN12.2023
Associates - Psychology
Volunteer State Community College
Gallatin, TN12.2021
High School Diploma -
Portland High School
Portland, TN05.2020
Skills
- Empathetic
- Patient
- Bilingual (Spanish speaking)
- Detail Oriented
Timeline
Bilingual Interpersonal Violence Victim Advocate
Office Of Family Safety
10.2023 - Current
Front Desk Receptionist/ Translator
Lucas Orthodontic
03.2022 - 10.2023
Social Media Manager
Enamora Shop
03.2021 - 03.2022
Bachelors - Psychology
Middle Tennessee State University
Associates - Psychology
Volunteer State Community College
High School Diploma -
Portland High School
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