Izbeth Hernandez
Gaylord,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
ProGrowth
08.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier /Customer Service Cashier
Arlington Liquor Store
11.2014 - 03.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Performed cash, card and check transactions to complete customer purchases.
Paraprofessional Assistant
Sibley East School
09.2013 - 05.2020
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Reported on student progress, behavior, and social skills to parents.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Janitorial Staff Member
Ridgeview Medical Center
09.2016 - 02.2018
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Education
Associate of Arts - Medical Assistant
Argosy University
Eagan, MNGFW High School
Winthrop MN06.2002
Skills
- Account Updating
- Product Knowledge
- Scheduling
- Consultative Sales
- Call Management
- Appointment Scheduling
- Money Handling Abilities
- Problem-Solving Abilities
- Problem Resolution
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
ProGrowth
08.2020 - Current
Janitorial Staff Member
Ridgeview Medical Center
09.2016 - 02.2018
Cashier /Customer Service Cashier
Arlington Liquor Store
11.2014 - 03.2022
Paraprofessional Assistant
Sibley East School
09.2013 - 05.2020
Associate of Arts - Medical Assistant
Argosy University
GFW High School
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