Izdehar Samhan-Alghazali
Queens,NY
Summary
I am a very highly motivated and hard working individual. I don't mind going the extra mile to get the job done. I work well alone and work well with others.i am well like by my employer, customers and colleagues alike. All I need is to be given a chance to shine.
Overview
4
4
years of professional experience
Work History
Airport Passenger Assistant
ERMC AVIATION
Jamaica, New York
06.2021 - Current
- Responded promptly to customer inquiries regarding flight schedules, ticketing policies, and other related matters.
- Worked closely with airline personnel in coordinating ground transportation services for arriving and departing passengers.
- Operated automated check-in kiosks in order to speed up the process of issuing tickets.
- Assisted passengers in completing check-in procedures for flights.
- Provide passengers and their guests with exceptional customer service experience.
- Provide transportation services to and u aa
- from airplane, taxis, air train as well as other termi also via wheelchair service.
- Coordinated with airline personnel to ensure efficient boarding processes.
- Greeted passengers upon arrival and provided assistance with luggage.
- Monitored the security of all areas within the terminal building and reported suspicious activity to authorities.
- Adhered strictly to aviation security protocols when screening passengers and their belongings prior to boarding flights.
- Managed customer complaints effectively while ensuring a high level of satisfaction among travelers.
- Assisted disabled passengers with special needs by providing wheelchairs or escorting them through the terminal.
Customer Service Representative
El Dorado Roasters
Maspeth, New York
10.2023 - 04.2024
- Placed orders customers made for coffee.
- Introduced customers to every new item on our catalog.
- Called customers to make sure whether or not they needed coffee and or other products ElDorado Roasters sold..
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service process.
Education
Associate of Science - Liberal Arts And Sciences
New York City College of Technology
Brooklyn, NY06-2014
Skills
- I was the 2021 NY/NJ Port Authority winner of the WeSoarHigher award 2 consequetive quarters for Excellence in Customer Service
Languages
English
Full Professional
Spanish
Professional
Arabic
Professional
Accomplishments
- Winner of the NY/NJ Port Authority We Soar Higher award 2 quarters consequetively for Excellence in Customer Service.
Timeline
Customer Service Representative
El Dorado Roasters
10.2023 - 04.2024
Airport Passenger Assistant
ERMC AVIATION
06.2021 - Current
Associate of Science - Liberal Arts And Sciences
New York City College of Technology