Izeah Grand
Detroit,California
Summary
Dynamic self-starter with a proven track record in Media Content and Customer service. Excelled in audience engagement and multimedia production, boosting brand visibility and customer satisfaction. Demonstrates exceptional multitasking and reliability, enhancing operational efficiency and creative output. Works well independently as well as collaboratively. Adept at managing multiple projects while producing successful outcomes. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Service-minded Chauffeur versed in customer service, security and passenger assistance. Outgoing professional with strong conflict resolution skills and excellent knowledge of local roads. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
20
20
years of professional experience
Work History
Photography and Content Creator
Self-employeed
03.2020 - Current
- Applying current editing and photography tools to tell great stories.
- Boosting brand engagement by creating compelling social media posts and campaigns.
- Cultivating a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
- Enhancing brand recognition through the development of tailored marketing materials and visually appealing graphics.
- Conducting market research to identify emerging trends, enabling development of timely and relevant content that resonated with audience.
- Editing photos and videos according to clients needs.
Delivery Driver
Independent Contracted
03.2020 - Current
- Delivering packages to customer doorsteps and business offices.
- Completing on-time deliveries by choosing best and most efficient routes.
- Improving customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completing rush deliveries on tight timetables to satisfy customer needs.
- Verifying accuracy of all deliveries against order forms.
Delivery Driver Door Dash
Independent Contracted
03.2020 - Current
- Delivering food to customer doorsteps and business offices.
- Completing on-time deliveries by choosing best and most efficient routes.
- Improving customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintaining upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Owner at Starstruck Grooming Salon
Self
04.2014 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Enhanced customer satisfaction by providing gentle and thorough pet grooming services.
- Assisted in creating detailed client records for accurate documentation of pet grooming history.
- Improved pet grooming quality by meticulously following breed-specific grooming techniques.
- Continuously expanded knowledge of pet grooming techniques and industry trends through regular participation in workshops and seminars.
- Improved pet grooming skills by consistently assisting senior stylists with various grooming tasks.
- Gained proficiency in various aspects of pet grooming, including bathing, brushing, nail trimming, ear cleaning, and teeth scaling services for different breeds of dogs and cats.
- Developed new service offerings based on current trends in pet grooming such as creative dye jobs or specialty haircuts for unique breeds.
- Assisted in the training of new staff members, sharing expertise and best practices for successful pet grooming.
- Evaluated competitor products regularly to ensure continuous improvement in our own offerings.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Grooming Salon Leader
Starstruck Grooming Salon & Pet Boutique
04.2011 - 03.2014
- Boosted customer satisfaction by providing excellent pet grooming services and maintaining a clean, safe salon environment.
- Mentored junior groomers, sharing expertise in advanced grooming techniques and best practices for animal safety and comfort.
- Aligned grooming services with brand promise for quality and customer care.
- Managed inventory control systems to maintain adequate stock levels of grooming supplies, reducing waste and minimizing business expenses.
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
- Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
- Advised clients on post-grooming care instructions to maintain optimal results.
- Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
- Enhanced pet appearance through skilled fur styling and expert scissor techniques.
- Boosted repeat business by building strong relationships with clients and their pets through friendly interactions.
Caregiver
State of California
08.2006 - 01.2011
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Packing Shipper
Apostolic Assembly Of The Faith In Jesus Christ
06.2004 - 08.2005
- Facilitated timely shipments by coordinating schedules with carriers and ensuring prompt pick-ups of outgoing packages.
- Optimized warehouse space utilization by organizing products and maintaining clean, orderly storage areas.
- Packed, sealed and labeled cartons for shipping, using hand tools, power tools and postage meter.
- Assembled and filled boxes and other cartons to safely package items for shipment.
- Handled product shipping and processed returns or replacements.
- Loaded products, parts and merchandise into designated packages to accommodate product dimensions.
- Contributed to reduced waste with responsible use of packing materials and recycling initiatives.
- Affixed proper postage to each package to prepare for shipping.
- Supported smooth operations through timely communication with supervisors regarding issues or discrepancies in orders.
- Improved packing efficiency by implementing streamlined processes and organized workflows.
Education
Certified Veterinary Technician - Veterinary Technology
Arizona State University
Tempe, AZ06.2008
National Board Certified Pharmacy Technician - Pharmacy
Pomona Adult And Career Center
Pomona, CA07.2006
High School Diploma -
Pomona Alternative Highschool
Pomona, CA06.2003
Skills
- Photo & Video Editing
- Audience Engagement
- Digital Photography
- Social Media Marketing
- Social Media Management
- Multimedia production
- Multitasking
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Timeline
Photography and Content Creator
Self-employeed
03.2020 - Current
Delivery Driver
Independent Contracted
03.2020 - Current
Delivery Driver Door Dash
Independent Contracted
03.2020 - Current
Owner at Starstruck Grooming Salon
Self
04.2014 - 03.2020
Grooming Salon Leader
Starstruck Grooming Salon & Pet Boutique
04.2011 - 03.2014
Caregiver
State of California
08.2006 - 01.2011
Packing Shipper
Apostolic Assembly Of The Faith In Jesus Christ
06.2004 - 08.2005
Certified Veterinary Technician - Veterinary Technology
Arizona State University
National Board Certified Pharmacy Technician - Pharmacy
Pomona Adult And Career Center
High School Diploma -
Pomona Alternative Highschool
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