Izeah Grand
Detroit,MI
Summary
Hands-on professional with a strong mix of investigations, document service, and customer-facing work. Combines public records research, data validation, and detailed documentation with strong time management, communication, and organization to support accurate case resolution.
Overview
2
2
Languages
22
22
years of professional experience
Work History
Desktop Investigator
Command Investigations
Detroit, Michigan
09.2026 - Current
- Perform comprehensive identity verification and background research using public records and database tools, validating claimant details such as name, address, phone number and social security data to ensure accurate subject matching.
- Supporting field investigations for insurance claims, fraud cases, and background verifications, achieving high accuracy and strict compliance with standards.
- Review and triage new case assignments through Smart Partner, initiating detailed reports using client-specific templates and strict formatting guidelines.
- Execute high-volume telephone canvassing across dozens of medical facilities per case (including hospitals and specialized practices), verifying dates of service and ensuring facility records remain independent.
- Analyzing geographic data and distance matrices to strategically route and split medical canvassing efforts across multiple residential and facility addresses.
- Managing daily remote workflows, optimizing timekeeping, email correspondence, and cross-functional team communication via Microsoft Teams.
- Compiling and synthesizing comprehensive investigative reports detailing hits, leads, and findings, submitting final documentation for managerial review and ensuring quality assurance.
Legal Process Server
ABC Legal
09.2024 - Current
- Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
- Optimized route planning to enhance service delivery efficiency and reduce travel time between service locations.
- Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
- Received and organized legal papers to ensure efficient case handling. to be served from attorneys, court clerks, and magistrates and printed out papers. Serving at least 30 individual cases per week.
- Resolved conflicts professionally during document deliveries, ensuring smooth interactions under pressure.
- Minimized paperwork errors through thorough document reviews prior to service attempts.
Photography and Content Creator
Self-employeed
03.2020 - Current
- Utilized editing and photography tools to create engaging narratives that resonate with target audiences.
- Edited photos according to client specifications, optimizing lighting and composition for maximum visual impact.
- Boosting brand engagement by creating compelling social media posts and campaigns.
- Cultivating a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
- Developed tailored marketing materials and visually appealing graphics to strengthen brand recognition across platforms.
- Conducting market research to identify emerging trends, enabling development of timely and relevant content that resonated with the audience.
Delivery Driver
Independent Contracted
03.2020 - Current
- Completed on-time deliveries by selecting optimal and efficient routes.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries.
- Delivering packages to customer doorsteps and business offices.
- Completing rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Verifying accuracy of all deliveries against order forms.
- Assisted 3 to 5 customers hourly with inquiries and needs.
Delivery Driver Door Dash
Independent Contracted
03.2020 - Current
- Delivered food to customer doorsteps and business offices, ensuring a seamless experience.
- Completing on-time deliveries by choosing best and most efficient routes.
- Improving customer satisfaction by ensuring timely and accurate deliveries of products.
- Maintained a positive attitude while serving customers, contributing to a welcoming atmosphere in a fast-paced environment.
- Utilized maps, followed instructions, and employed GPS technology to navigate and complete deliveries efficiently.
Owner at Starstruck Grooming Salon
Self
04.2014 - 03.2020
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Hired and trained team members to meet company goals.
- Cultivated positive workplace culture that enhanced employee engagement, collaboration, and loyalty.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Improved pet grooming quality by meticulously following breed-specific grooming techniques.
- Gained proficiency in pet grooming techniques for various dog and cat breeds.
- Continuously expanded knowledge of pet grooming techniques and industry trends through regular participation in workshops and seminars.
- Improved pet grooming skills by consistently assisting senior stylists with various grooming tasks.
- Created new service offerings aligned with pet grooming trends, including creative dye jobs and specialty haircuts for unique breeds.
- Assisted in the training of new staff members, sharing expertise and best practices for successful pet grooming.
- Evaluated competitor products regularly to ensure continuous improvement in our own offerings.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Enhanced company reputation by consistently meeting or exceeding customer expectations for quality services.
- Enhanced company reputation by consistently meeting or exceeding customer expectations for quality services.
Grooming Salon Leader
Starstruck Grooming Salon & Pet Boutique
04.2011 - 03.2014
- Boosted customer satisfaction by providing excellent pet grooming services and maintaining a clean, safe salon environment.
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
- Enhanced pet appearance through skilled fur styling and expert scissor techniques.
- Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
- Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
- Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
- Aligned grooming services with brand promise, enhancing quality and customer care.
- Mentored junior groomers, sharing expertise in advanced grooming techniques and best practices for animal safety and comfort.
- Collaborated with fellow groomers to share knowledge, tips, and best practices within the industry.
- Welcomed pet owners upon arrival at the salon and went over available services, outlined costs, and determined special needs of animals under care.
- Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
- Advised clients on post-grooming care instructions to maintain optimal results.
- Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
- Uphold strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
- Built strong relationships with clients and their pets, driving repeat business through friendly interactions.
Caregiver
State of California
08.2006 - 01.2011
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation and activities, fostering socialization and enhancing overall well-being during personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Built strong relationships with clients to deliver emotional support and companionship.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Performed thorough cleaning of living spaces, ran errands, managed laundry, and completed weekly grocery shopping to maintain a hygienic and supportive environment.
- Provided transportation for individuals to appointments and activities, improving access to essential services and enhancing mobility. to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
Packing Shipper
Apostolic Assembly Of The Faith In Jesus Christ
06.2004 - 08.2005
- Coordinated schedules with carriers to ensure timely shipments and prompt pick-ups of outgoing packages.
- Packed, sealed and labeled cartons for shipping, using hand tools, power tools and postage meter.
- Assembled and filled boxes and other cartons to safely package items for shipment.
- Loaded products, parts and merchandise into designated packages to accommodate product dimensions.
- Handled product shipping and processed returns or replacements.
- Affixed proper postage to each package to prepare for shipping.
- Organized products and maintained clean, orderly storage areas to optimize warehouse space utilization.
- Implemented streamlined processes and organized workflows to enhance packing efficiency.
- Contributed to reduced waste with responsible use of packing materials and recycling initiatives.
- Supported smooth operations through timely communication with supervisors regarding issues or discrepancies in orders.
Education
Certified Veterinary Technician - Veterinary Technology
Arizona State University
Tempe, AZ06-2008
National Board Certified Pharmacy Technician - Pharmacy
Pomona Adult And Career Center
Pomona, CA07-2006
High School Diploma -
Pomona Alternative Highschool
Pomona, CA06-2003
Skills
- Field investigation
- Public records research
- Background research
- Data validation
- Investigative reporting
- Telephone canvassing
- Records retrieval
- Report writing
- Report generation
- Analytical thinking
- Time management
- Reliability
- Customer Service
- Leadership
- Bilingual Spanish
- Attention to detail
- Written communication
- Communication skills
- Staff hiring
Volunteer work
Volunteer history:
Apostolic Assembly, Ontario, California
-Youth peer counselor
- pianist for the church choir
Inland Valley Humane society, Pomona, Ca
-Kennel cleanliness
-Animal care/Exercise management
-Paperwork filing/printing
Senior Center, Pomona, Ca
-Activities assistant
-Music hour coordinator
-Meal server
-Driver
Languages
- English
- Spanish
- French
Languages
Spanish
Native/ Bilingual
French
Elementary
Timeline
Desktop Investigator
Command Investigations
09.2026 - Current
Legal Process Server
ABC Legal
09.2024 - Current
Photography and Content Creator
Self-employeed
03.2020 - Current
Delivery Driver
Independent Contracted
03.2020 - Current
Delivery Driver Door Dash
Independent Contracted
03.2020 - Current
Owner at Starstruck Grooming Salon
Self
04.2014 - 03.2020
Grooming Salon Leader
Starstruck Grooming Salon & Pet Boutique
04.2011 - 03.2014
Caregiver
State of California
08.2006 - 01.2011
Packing Shipper
Apostolic Assembly Of The Faith In Jesus Christ
06.2004 - 08.2005
Certified Veterinary Technician - Veterinary Technology
Arizona State University
National Board Certified Pharmacy Technician - Pharmacy
Pomona Adult And Career Center
High School Diploma -
Pomona Alternative Highschool