Izeah Lebron
Sales Manager, Customer Support Specialist, Plumber Apprentice
Coral Springs,FL
Summary
With over a decade of experience in skilled trades, sales, and customer support, I bring a versatile and professional approach to every role. Starting as a plumbing apprentice at Liberty Plumbing, I honed my skills for five years before transitioning to a successful four and a half-year tenure as a sales manager at SiriusXM. Currently, leveraging my expertise in providing top-tier customer support at Hard Rock Digital. Passionate about delivering exceptional service, solving problems, and thriving in fast-paced environments.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Customer Support Specialist
Hard Rock Digital
07.2023 - Current
- Provided timely assistance to customers via phone, email, live chat, and social media ensuring a high level of professionalism at all times. About 40 - 70 contacts per day.
- Utilized Salesforce CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Adapted quickly to changes in odds, promos, or game schedules, ensuring accurate information was provided to customers at all times.
Manager & Outbound Sales Representative
Sirius XM Radio
01.2019 - 07.2023
- Managed and motivated employees to meet daily/weekly sales targets. Maximized performance by monitoring daily activities and mentoring team members.
- Creation of plans and schedules in order to accomplish objectives. QA team of agents and pull for coaching. Issuance of PIPs and AIPs.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
- Oversight of outbound activities and processes and derivation and implementation of improved approaches.
Plumber Apprentice
Liberty Plumbing
01.2015 - 01.2020
- Supported lead plumber with complex installations, resulting in reduced project completion times.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Assisted with inventory management, streamlining the process of ordering supplies and maintaining accurate stock levels.
- Demonstrated adaptability by readily accepting new responsibilities and tasks when assigned, showcasing a strong work ethic throughout apprenticeship.
Education
Associate of Arts - Business Administration
Broward College
08.2020 - 08.2022
High School Diploma -
Piper High School
08.2013 - 06.2017
Skills
- Customer Service
- Active Listening
- Product Knowledge
- Call Management
- Data Entry
- Policies and Procedures
- Coaching and Mentoring
- Administrative Support
- Call Center Operations
- Conflict Mediation
- Quality Assurance
Additional Information
Salesforce
Ring Central
ClickUp
Aloware
Convoso
Pegasus CRM
Oracle
Telesero
Power BI
Zendesk
Jira
Microsoft Excel
Google Calendar
Timeline
Customer Support Specialist
Hard Rock Digital
07.2023 - Current
Associate of Arts - Business Administration
Broward College
08.2020 - 08.2022
Manager & Outbound Sales Representative
Sirius XM Radio
01.2019 - 07.2023
Plumber Apprentice
Liberty Plumbing
01.2015 - 01.2020
High School Diploma -
Piper High School
08.2013 - 06.2017
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