Izeasha Miller
Albany,NY
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
2
2
years of professional experience
Work History
Office Assistant
Department of State
Albany, NY
10.2023 - Current
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Collected payments, issued receipts and updated accounts to reflect new balances.
Warehouse Supervisor
Clifton Park Rental Ctr
Clifton Park, NY
09.2022 - 10.2023
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Established and maintained good relations with customers, vendors and transport companies.
- Operated forklifts to fill or empty overhead spaces.
- Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
- Processed requests and supply orders and pulled materials to successfully prepare orders.
- Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
- Provided information to shipping and receiving personnel regarding inventory stock.
- Trained staff on material handling processes to reduce shipping times.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing warehouse operations.
Customer Service Representative
Uhaul Moving And Storage
Albany, NY
03.2022 - 09.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Cohoes High School
Cohoes, NY08.2014
Skills
- Quality Control
- Shipping and Receiving
- Policy Enforcement
- Warehouse Organization
- Warehouse Safety
- Quality Checks
- Staff Management
- Proofreading
- Mail handling
- Business Writing
- Administrative Support
Timeline
Office Assistant
Department of State
10.2023 - Current
Warehouse Supervisor
Clifton Park Rental Ctr
09.2022 - 10.2023
Customer Service Representative
Uhaul Moving And Storage
03.2022 - 09.2022
Cohoes High School
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