Izel Smith
Anaheim,CA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly skilled Operations Specialist with comprehensive experience in coordinating and optimizing operations. Possess strong analytical skills, adept at identifying operational inefficiencies and implementing necessary process improvements. Known for strategic planning abilities and effective leadership style, leading to improved team productivity and operational excellence. In previous roles, have consistently streamlined processes to enhance overall organizational efficiency. Results-driven Operations Specialist with a knack for enhancing productivity and efficiency in task completion. Possess specialized skills in process optimization. Excel in teamwork, communication, and problem-solving to achieve objectives and improve operational workflows.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Facilities Operations Specialist
Facilities Operations Specialist
Fullerton, USA
02.2024 - Current
- Managed events with over 9,000 attendees.
- Contributed over $50,000 in net revenue for departmental use.
- Implemented risk management strategies to minimize potential operational disruptions.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Managed daily operational tasks to ensure company efficiency and productivity.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Organized client meetings to provide project updates.
- Utilized software and tools to automate and improve operational processes.
- Conducted quality assurance checks to maintain high standards of service.
- Analyzed operational data to identify trends and areas for improvement.
- Resolved disputes between customers and vendors by providing clear explanations of terms and conditions.
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Worked closely with human resources to support employee management and organizational planning.
- Managed vendor relationships by negotiating contracts and monitoring service delivery levels.
- Resolved operational issues promptly to minimize impact on business activities.
- Identified needs of customers promptly and efficiently.
- Set specific goals for projects to measure progress and evaluate end results.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Coordinated with various departments to streamline operations and enhance workflow.
- Assessed company operations for compliance with safety standards.
- Implemented strategies to take advantage of new opportunities.
- Monitored performance and quality control plans to identify improvements in data systems.
- Provided data-driven solutions to support decision making.
Seasonal Game Day Intern
Angel City Football Club
Los Angeles, USA
04.2022 - 08.2022
- Orchestrated oversight and management of 19,000 fans for home games.
- Assisted with media coverage before, during, and after events.
- Implemented safety protocols and emergency response plans to protect athletes, staff, and spectators.
- Boosted fan experience with activities, fan clubs, entertainment, and promotions.
- Resolved customer complaints or answered customers' questions.
Education
Bachelor of Science - Kinesiology and Exercise Science
California State University, Fullerton
Fullerton, CA01-2024
Skills
- Tableau
- Microsoft Office
- Excel
- PowerPoint
- Word
- Organized
- Disciplined
- Adaptable
- Experience in leadership
- Resource planning and scheduling
- Operations coordination
- Cross-functional communication
- Operational efficiency
- Planning and coordination
- Visual data representation
- Data formatting
- Microsoft power BI
- Data collection
- Excel functions
- Verbal and written communication
- Google analytics
- Time management
Certification
- CPR & AED certified
- Google Data Analytics
Accolades
- Division 1 Men’s Soccer, 08/19 - 12/23
- Division 1 Men’s Track and Field, 2019 - 2020
Accomplishments
- First Generation College Graduate.
Timeline
Facilities Operations Specialist
Facilities Operations Specialist
02.2024 - Current
Seasonal Game Day Intern
Angel City Football Club
04.2022 - 08.2022
Bachelor of Science - Kinesiology and Exercise Science
California State University, Fullerton
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