Izel Valencia
San Jose
Summary
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
4
4
years of professional experience
Work History
After-School Program Leader
Catholic Charities of Santa Clara County
03.2025 - Current
- Developed engaging after-school activities that promoted student participation and learning.
- Collaborated with educators to create tailored programs addressing diverse student needs.
- Trained and mentored new staff on program guidelines and best practices for youth engagement.
- Implemented safety protocols ensuring a secure environment for all participants during activities.
- Coordinated with parents to communicate student progress and address concerns effectively.
- Managed daily operations, ensuring smooth transitions between activities and maintaining positive atmosphere.
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Analyzed complex problems to develop effective solutions in fast-paced environments.
Barista/Kitchen Helper
Babo Boba
06.2022 - 02.2025
- Prepared high-quality beverages consistently according to established recipes and customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance guest experience.
- Assisted in training new baristas on beverage preparation techniques and operational procedures.
- Managed cash register operations, accurately processing transactions and handling cash with integrity.
- Collaborated with team members to streamline workflows during peak hours, improving overall service efficiency.
- Assisted in food preparation and ingredient organization to streamline kitchen operations.
- Maintained cleanliness and sanitation standards in food preparation areas and equipment.
- Supported chefs by assembling dishes and ensuring timely service delivery.
Starbucks Barista/Fulfillment
Target/Starbucks
05.2023 - 03.2024
- Delivered exceptional customer service in fast-paced environment, ensuring positive guest experiences.
- Prepared and served high-quality beverages following standardized recipes and techniques.
- Trained new team members on beverage preparation and customer engagement strategies.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Cleaned counters, machines, utensils, and seating areas daily.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
GED -
GED
San Jose, CASkills
- Time management
- Attention to detail
- Team player
- Problem-solving
- Opening and closing duties
- Exceptional customer service
- Safe food handling
- Cash register operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
After-School Program Leader
Catholic Charities of Santa Clara County
03.2025 - Current
Starbucks Barista/Fulfillment
Target/Starbucks
05.2023 - 03.2024
Barista/Kitchen Helper
Babo Boba
06.2022 - 02.2025
GED -
GED