Izenia Richardson
Houston
Summary
Friendly Customer Service Representative with record of personable and professional service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Norwegian Cruise Line
09.2024 - 12.2024
- Maintained high-quality service while overseeing numerous tables simultaneously.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server/Banquet Manager
Pappasitos
06.2023 - 08.2024
- Communicates orders with kitchen staff
- Make menu recommendations to guest
- Collect payments from tables
- Greet customer’s and presents menus
- Experience in supervising banquet venue staff
- Scheduling reservations
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender/Server - As Needed
Bubba Gump Shrimp Company
05.2022 - 06.2023
- Generate15 percent higher ticket averages than other bartender through consistently upselling menu items to customers
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
- Kept bar presentable and well-stocked to meet customer needs
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Served high customer volumes during special events, nights, and weekends.
Credit Specialist
The Credit Vets
03.2021 - 05.2023
- Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations
- Identified valuable solutions for customers with credit problems
- Reviewed customer financial data to ascertain level of risk involved for extending credit
- Requested financial documents from customers
Bartender
Ice Lounge
06.2019 - 01.2021
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions
- Recommended current products and limited promotions to upsell beverage orders
Customer Service
AETNA
06.2017 - 09.2019
- Handled inbound calls and inquiries from existing insurance customers
- Determined client's particular needs in financial situations by scheduling fact finding appointments
- Determine extent of present coverage and investments in order to facilitate sales
- Helped to streamline processes and decrease call time through efficient handling of customer's needs and questions
- Responsible for research and correction of any issues found in the overall process
- Compounding medications
Customer Service
UNITED HEALTH CARE
01.2015 - 06.2017
- Communicates orders with kitchen staff
- Make menu recommendations to guest
- Collect payments from tables
- Greet customer’s and presents menus
- Experience in supervising banquet venue staff
- Scheduling reservations
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science (B.S.) - Hospitality and Tourism
Strayer University
01.2024
Skills
- Serving Experience
- Bartending
- POS
- HIPAA
- Chronos
- Microsoft Office (Word, Excel, Outlook)
- Restaurant Experience
- Catering
- Front desk
- Silkone
- Tax Slayer
- Banquet Experience
- Busser
- Insurance Verification
- Lotus
- Type60 wpm
Certification
Merchant Mariner Credential
STCW
TWIC Card
Timeline
Server
Norwegian Cruise Line
09.2024 - 12.2024
Server/Banquet Manager
Pappasitos
06.2023 - 08.2024
Bartender/Server - As Needed
Bubba Gump Shrimp Company
05.2022 - 06.2023
Credit Specialist
The Credit Vets
03.2021 - 05.2023
Bartender
Ice Lounge
06.2019 - 01.2021
Customer Service
AETNA
06.2017 - 09.2019
Customer Service
UNITED HEALTH CARE
01.2015 - 06.2017
Bachelor of Science (B.S.) - Hospitality and Tourism
Strayer University
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