IZHAN Malik
Allentown,NJ
Summary
Dynamic and results-driven Branch Manager with over 10 years of experience in overseeing daily operations, driving business growth, and ensuring exceptional customer service in fast-paced environments. Proven track record of leading teams, optimizing processes, and implementing effective strategies to increase profitability and customer satisfaction. Skilled in budget management, sales development, staff training, and operational efficiency. Strong ability to foster relationships with clients, employees, and stakeholders, while maintaining compliance with company policies and industry regulations. Committed to delivering outstanding results and cultivating a positive, high-performance workplace culture.
Overview
9
9
years of professional experience
Work History
VP, Branch Manager
Santander Bank
01.2019 - Current
- Managed Branch Operations: Led daily operations of a high-performing branch with over $360 million in deposits, ensuring the branch met all financial and operational goals while maintaining a strong customer-centric culture.
- Deposit Growth & Retention: Focused on maintaining and increasing the branch’s deposit base, capturing new deposits and retaining existing clients through personalized services, targeted marketing, and strategic outreach, resulting in consistent year-over-year growth.
- Team Leadership & Development: Directed a diverse team, providing coaching and training to improve performance and customer service. Fostered a culture of excellence, which contributed to the branch being consistently recognized as the top performer within the company.
- Awards & Recognition: Earned multiple accolades, including the Top Branch award and the Market Excellence Award, for surpassing deposit growth targets, operational excellence, and outstanding customer service.
- Cross-Departmental Collaboration: Worked closely with teams in Personal Loans, Business Banking, and Retail Products (Money Market and Checking Accounts) to optimize service offerings and streamline processes, leading to improved workflows and higher customer satisfaction.
- Process Improvement & Efficiency: Contributed to company-wide projects focused on process enhancements, helping to streamline operations within departments like personal loans, business banking, and retail products. Led initiatives that resulted in increased efficiency and reduced processing times.
- Financial Analysis & Reporting: Monitored branch performance metrics, analyzed financial data, and presented regular reports to senior management. Used data-driven insights to develop strategies for improving operational performance and achieving financial targets.
- Client Relationship Management: Built and maintained strong relationships with high-net-worth individuals, businesses, and community leaders to drive business growth and enhance the bank’s reputation in the local market.
- Regulatory Compliance & Risk Management: Ensured branch adherence to all regulatory requirements, internal policies, and risk management protocols, maintaining the highest standards of security, compliance, and customer trust.
Vice President/Banking Center Manager
PNC Bank
01.2017 - 12.2018
- Cultivate a proactive sales environment within the branch by developing a high performance team through attraction, on-boarding, and coaching
- Successfully expand the relationship with Rutgers University through multiple orientation presentations, and through conducting several information sessions to market the company to the student body and staff
- Lead in customer service and sales by driving results to succeed, following through on commitments and pushing self and others to deliver exceptional outcomes
- Attained 5/5 customer service branch rating
- Exceed sales objectives by identifying priorities, preparing monthly SMART-oriented action plans, and working with prospects and clients to execute the action plans
- Exceed goals in depository accounts, loans, and investments
- Increased employee satisfaction rating from a Human Sigma 2 to the highest rating of Human Sigma 6
- Adhere to operational controls, including co-operative and regulatory procedures to ensure safety and security of customers, employees and bank assets
Financial Sales Consultant
PNC Bank
08.2015 - 12.2016
- Grew book of business through acquisition of new client relationships, expanding existing relationships and engaging in referral sources in the community
- Personal Banking Top Producer 2015 & 2016 Top Total Revenue Producer, Top Loan Producer and Top Credit Card Producer
Education
Bachelors of Business Administration -
SKANS School of Accountancy
Skills
- Customer Focus
- Budget Expenses
- Vendor/Client Relationships
- Strategic planning
- Staffing
- Risk management
- Management
- Interpersonal Communication
- Loans & Credit
- Retail Banking & Consumer Lending
- Sales & Marketing
- Decision-making
- Team leadership
Awards
- Circle of Excellence - Award given to the top performing sales/service manager in the territory.
- Market All-Star - Award given to the top performing branch in the market.
- Human Sigma 6 - Award given to manager for highest employee satisfaction.
Timeline
VP, Branch Manager
Santander Bank
01.2019 - Current
Vice President/Banking Center Manager
PNC Bank
01.2017 - 12.2018
Financial Sales Consultant
PNC Bank
08.2015 - 12.2016
Bachelors of Business Administration -
SKANS School of Accountancy
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