Izia-Mpe Lemandi
Weston,FL
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Reliable Front Desk Agent well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Receptionist/Hotel Front Desk Nig
Accor Hotels/ibis Santiago Providencia, Chile
01.2022 - 03.2023
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud
- Collected room deposits, fees, and payments
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
Hotel Front Desk Receptionist
Hotel Tremo Bellavista
10.2020 - 11.2021
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Resolved service-related problems and documented actions in system.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Hotel Front Desk Receptionist Night Audit
The Aubrey Hotel Boutique
08.2017 - 03.2020
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Hotel Front Desk Receptionist/Hotel Receptionist
Hotel Tremo Bellavista
01.2013 - 03.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Resolved service-related problems and documented actions in system.
Hotel Front Desk Receptionist/Hotel Receptionist
Aji Hostel Providencia
03.2010 - 01.2013
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Confirmed relevant guest information and payment methods to prevent fraud
Hotel Front Desk Receptionist/Hotel Receptionist N
City Lodge Group/City Lodge ORTambo
05.2006 - 12.2009
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
Education
Associate of Arts - Hotel ,Tourism And Travel Agent
FUDE Online Course
Argentina11-2020
Associate of Arts - Money Exchanged & Risk Analyst
Instituto Guillermo Subercasseaux
Santiago,Chile11-2017
Associate of Arts - Hotel Fronk Desk Operation
Frontline Hospitality Training College
Randburg South Africa07-2006
Skills
- Critical Thinking
- Word processing
- Problem-solving skills
- Time management
- Cash Handling
- File management
- Handling Foreign exchange
- Speaking French ,English ,Spanish, Basic Portuguese
Accomplishments
I have 17 years of customer service experiences at hotel and tourism industry as a multi linguistic person i easily achieved 95% guests and customers satisfaction rating based on post purchase survey feedback
Certification
Travel Agent
Hotel and Tourism Assistant
Forex and Risk Analyst
Hotel Reception Computer Based Training Course
Timeline
Hotel Front Desk Receptionist/Hotel Front Desk Nig
Accor Hotels/ibis Santiago Providencia, Chile
01.2022 - 03.2023
Hotel Front Desk Receptionist
Hotel Tremo Bellavista
10.2020 - 11.2021
Hotel Front Desk Receptionist Night Audit
The Aubrey Hotel Boutique
08.2017 - 03.2020
Hotel Front Desk Receptionist/Hotel Receptionist
Hotel Tremo Bellavista
01.2013 - 03.2017
Hotel Front Desk Receptionist/Hotel Receptionist
Aji Hostel Providencia
03.2010 - 01.2013
Hotel Front Desk Receptionist/Hotel Receptionist N
City Lodge Group/City Lodge ORTambo
05.2006 - 12.2009
Associate of Arts - Hotel ,Tourism And Travel Agent
FUDE Online Course
Associate of Arts - Money Exchanged & Risk Analyst
Instituto Guillermo Subercasseaux
Associate of Arts - Hotel Fronk Desk Operation
Frontline Hospitality Training College
Travel Agent
Hotel and Tourism Assistant
Forex and Risk Analyst
Hotel Reception Computer Based Training Course
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