Iziah Belgrave
Englewood
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Nordstrom
11.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
PROJECTS
NLBNJ, Clothing Brand
05.2022 - Current
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Cooperated and worked closely with the communications team to develop marketing strategies to boost brand awareness.
- Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
Customer Service Representative
Forever 21
09.2021 - 12.2021
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
Coach
MIddle School Football Coach
06.2021 - 12.2021
- Encouraged everyone to cultivate a strong work ethic by demonstrating diligence, patience, and respect for others.
- Enforced discipline on and off-field to lead the team with the highest personal standards.
- Evaluated individual knowledge, skills, and strengths and assigned team positions to maximize talent areas.
Intern
Consumer First Auto Group
06.2020 - 08.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Education
MBA - 5 Year MBA
Hampton University
05.2026
Bachelor of Science - Finance
Montclair State University
Montclair, NJ05-2026
Skills
- Team Bonding
- Lean Manufacturing and Design
- Project Management
- Corrective Actions
- Project Planning
- Business Operations
- Quality Assurance
- Account Management
Timeline
Customer Service Executive
Nordstrom
11.2023 - Current
PROJECTS
NLBNJ, Clothing Brand
05.2022 - Current
Customer Service Representative
Forever 21
09.2021 - 12.2021
Coach
MIddle School Football Coach
06.2021 - 12.2021
Intern
Consumer First Auto Group
06.2020 - 08.2020
MBA - 5 Year MBA
Hampton University
Bachelor of Science - Finance
Montclair State University
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