Izlaine Sterlin
Orlando
Summary
Motivated professional with 10+ years of excellent customer service. Highly dependable, ethical and reliable. Work effectively with cross-functional teams in ensuring operational and excellent service. Demonstrating exceptional communication skills, and making critical decisions during challenges.
Overview
8
8
years of professional experience
Work History
Associate Personal Banker
Wells Fargo Bank, N.A.
03.2023 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
Assistant Leader
Amscot
09.2021 - 03.2023
- Processed loan applications and financial transactions following company procedures
- Preparing money orders
- Balancing vault
- In store services (faxing, photocopies, buying stamps, wire transfer)
- Processed cash, check and credit card payment transactions.
- Maintained confidentiality of company information.
Front Desk/Reservation Agent/PBX Hotel Operator
CRB Temp Agency
06.2017 - 04.2021
- Enhanced guest satisfaction by answering inquiries about business operations and ndly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Front Desk/Reservation Agent
Tech Outsourcing
05.2019 - 03.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Answered telephones and greeted visitors to assist, answer questions and direct
- Record and follow-up requests made by guests
- Responsible for all radio communications between security, engineering, and housekeeping
- Resolve customer complaints via phone, email, or mail
Education
Diploma -
C.I. Gibson senior high
06.2004
Skills
- Efficient Time Management
- Attention to Detail
- Creative Problem Solving
- Proficient in Haitian Creole
- Customer Care
- Adapting to Fast-Paced Environments
- Effective Team Participation
- Detail-Oriented Data Processing
- Customer Support Operations
- Microsoft Office Proficiency
References
References
References Furnished upon request
Timeline
Associate Personal Banker
Wells Fargo Bank, N.A.
03.2023 - Current
Assistant Leader
Amscot
09.2021 - 03.2023
Front Desk/Reservation Agent
Tech Outsourcing
05.2019 - 03.2020
Front Desk/Reservation Agent/PBX Hotel Operator
CRB Temp Agency
06.2017 - 04.2021
Diploma -
C.I. Gibson senior high
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