Izmael Rios
McKinney,TX
Summary
Dynamic and attentive Personal Banker with expertise in retail banking, customer service, and account management. Committed to assisting clients in making responsible and financially beneficial decisions. Possesses extensive knowledge of branch operations and financial products, enabling effective support for both the company and its customers.
Overview
6
6
years of professional experience
Work History
Sales Advisor
Best Buy
03.2023 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
Pharmacy Technician Trainee
CVS Pharmacy
09.2021 - 03.2023
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
Electrical Apprentice
Rios Electric
04.2021 - 08.2021
- Put in new new electrical components, fixtures and motors.
- Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
- Kept work areas clean, neat and free of hazards.
- Followed all relevant electrical and building codes for each job.
- Maintained organization, cleanliness and safety in work areas.
- Listened to directives of senior electrical professionals to complete efficient tasks.
- Reviewed blueprints and electrical schematics to perform tasks to specifications.
- Assisted with electrical installation tasks, including new wiring and breaker box installation.
- Verified measurements and made accurate cuts to avoid wasting materials on job sites.
Restaurant Team Member
Whataburger
06.2018 - 04.2021
- Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Cleaned counters and common areas to minimize spread of germs.
- Collected money, made change and counted out register at end of shift.
- Assisted at drive-thru window by swiftly handling cash and credit card transactions.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Completed opening, closing and shift change tasks by following company guidelines.
- Took orders, prepared foods and processed payments in full-service establishment.
Sales Associate
Lowes
08.2020 - 01.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Built trusting relationships with customers by making personal connections.
- Met merchandise processing standards and maintained organized and accessible work area.
- Helped average of 100 customers per day by responding to inquiries and locating products.
- Processed orders through company system and coordinated product deliveries.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
Education
BBA - Finance
University of North Texas
Denton, TX05.2026
Associate of Arts - Finance
Collin County Community College District
McKinney, TX05.2024
High School Diploma -
Mckinney Boyd High School
Mckinney, TX05.2020
Skills
- Customer service experience
- Brand Awareness
- Objection handling
- Upselling strategies
- Relationship Building
- Interpersonal communication skills
- Sales experience
- Excel proficiency
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Creative Problem Solving: - Resolved product issue through consumer testing.
Timeline
Sales Advisor
Best Buy
03.2023 - Current
Pharmacy Technician Trainee
CVS Pharmacy
09.2021 - 03.2023
Electrical Apprentice
Rios Electric
04.2021 - 08.2021
Sales Associate
Lowes
08.2020 - 01.2021
Restaurant Team Member
Whataburger
06.2018 - 04.2021
BBA - Finance
University of North Texas
Associate of Arts - Finance
Collin County Community College District
High School Diploma -
Mckinney Boyd High School
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