Christina Moulthrop
IT support
Irvine,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Offering excellent problem-solving abilities and genuine interest in technology, ready to excel in support role. Brings foundational understanding of software troubleshooting and hardware setup, along with strong communication skills. Ready to use and develop technical troubleshooting and customer service skills in [Desired Position] role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Driving School Instructor
AP Driving School
09.2023 - Current
- Behind the wheel instruction for adults and teens
- Managed stressful situations
- Time management and meeting deadlines
- Adaptability and maintaining composure under pressure
- Customer service skills
- Managed calendar
- Training and learning quickly.
IT Technican / Office Manager
Bakkers Driving School
05.2023 - 07.2023
- Answer in-office phones and email
- Customer service skills
- Time management and deadlines
- Organization and scheduling
- Multi tasking and use of VoIP phones, along with PC software
- Detail oriented work
- Prioritize projects and tasks
- Network connectivity problem solving
- Installing and updating software
- Audio and printer support
- Mobile Phone support.
Driving Instructor
Bakkers Driving School
11.2022 - 01.2023
- Behind the wheel instruction for adults and teens
- Managed stressful situations
- Time management and meeting deadlines
- Adaptability and maintaining composure under pressure
- Customer service skills
- Managed calendar
- Training and learning quickly.
Loan Closer/Funder
Mission Federal Credit Union
06.2022 - 09.2022
- Meeting deadlines
- High attention to detail
- Team work environment
- Insurance verification and updating
- Employment verification
- Customer service and phone answering via VoIP
- Using PC with Windows, multiple software.
Sr Loan Processor
America Choice Mortgage
01.2022 - 05.2022
- Calyx point software usage daily
- Loan setup, start to finish
- Daily/ weekly deadlines
- Careful attention to detail
- Strong organizational skillset
- Interaction with lenders, borrowers and strong customer service skills.
Senior Closer
Digital Risk
08.2020 - 07.2021
- Used multiple software programs to compile and assess situation
- Loan modifications
- Time management
- Detail oriented work
- Strong organizational skillset
- Working with team to complete files in timely manner.
Loan Processor
Focus Capital Groups
02.2020 - 03.2020
- Worked with Lenders and Customers to complete loan process
- Customer service
- Time management
- Detail oriented work
- Strong organizational skillset
- Working with team to complete files in timely manner
- Worked with Encompass, Point and multiple Lenders
- FHA, VA, Conventional, QM, Non-QM, Jumbo
- Basic Underwriting including income.
Credit Processor
Innovative Leasing Services
07.2019 - 01.2020
- Worked as part of the company team to ensure timely submissions and quick turnaround for every file
- Worked on deadlines
- Commercial loan processor, SBA
- Equipment finance submission, vendor and approval
- Highly confidential information
- Working capital submission, documents, funding
- Detail oriented work that was very repetitive
- Individual goals met weekly
- Interaction with lenders and customers in a professional manner.
Maintenance Licensing Analyst
MLG
07.2018 - 05.2019
- Worked as part of small team to meet time sensitive deadlines
- Filed reports quarterly, using financial statements
- Compiled data to accurately complete report
- Responded to clients inquiries via phone or email on daily basis
- Ensured a twenty four hour response time for all inquiries
- Maintain utmost discretion when dealing with sensitive topics.
Collection Specialist/ Documentation Specialist
Pacific Point Services
08.2017 - 06.2018
- Worked as part of company team to ensure good flow and excellent service was given to every customer
- Outbound and Inbound calls handled, large volume
- Student loan servicing and collection
- Highly confidential information, Dept of Education clearance Handling Pressure
- Contractor for Dept of Education Leadership
- Detail oriented work that was very repetitive
- Individual goals met weekly
- Met team goals on weekly and monthly basis.
Education
IT Support Specialist Certification
Coursera
Online01.2022
High school diploma -
Clovis West High School
Fresno, CA06.1998
Skills
- Salesforce
- Decision Logic
- Encompass
- FHA
- Loan Processing
- Mortgage Loan
- Financial Services
- Microsoft Office
- Website buidling
- PC/ Mac networking
- PC / MAC troubleshooting
- Help Desk inquires
- Android/ Iphone
- Hardware/ Software installations/ removal
- Operating Systems
- Escrow
- Microsoft Windows
- Credit Analysis
- VoIP
- Desktop Support
- Technical Support
- Network Support
- Balance sheet reconciliation
- Accounting
- Accounting software
- Bookkeeping
- QuickBooks
- Payroll
- Financial services
- DocuSign
- Property management
- Typing
- Customer service
- Tax experience
- Credit analysis
- Windows
- Google Docs
- Google Suite
- Microsoft Powerpoint
- Microsoft Excel
- Adobe Acrobat
- Accounts payable
- Driving
- Teaching
- Adult education
- Experience working with students
- Microsoft Word
- Organizational skills
- Data entry
- Communication skills
- Filing
- Microsoft Outlook
- Customer relationship management
- Computer skills
- Loan processing
- Personal assistant experience
- Management
- Human resources
- Office management
- Analysis skills
- Front desk
- Slack
- Office experience
- Account reconciliation
- Team management
- Schedule management
- Phone etiquette
- English
- Time management
- Basic math
- Banking
- Lending
- Document management
- Active Directory
- System Administration
- VPN
- Linux
- LAN
- Student Motivation
- Attention to Detail
- Time Management
- Problem-Solving
- Multitasking
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
Certification
Driver's License
IT Support Specialist
Timeline
Driving School Instructor
AP Driving School
09.2023 - Current
IT Technican / Office Manager
Bakkers Driving School
05.2023 - 07.2023
Driving Instructor
Bakkers Driving School
11.2022 - 01.2023
Loan Closer/Funder
Mission Federal Credit Union
06.2022 - 09.2022
Sr Loan Processor
America Choice Mortgage
01.2022 - 05.2022
Senior Closer
Digital Risk
08.2020 - 07.2021
Loan Processor
Focus Capital Groups
02.2020 - 03.2020
Credit Processor
Innovative Leasing Services
07.2019 - 01.2020
Maintenance Licensing Analyst
MLG
07.2018 - 05.2019
Collection Specialist/ Documentation Specialist
Pacific Point Services
08.2017 - 06.2018
High school diploma -
Clovis West High School
IT Support Specialist Certification
Coursera
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