Iztzel Santamaria
Queens,NY
Overview
3
3
years of professional experience
Work History
Medical Assistant
M.Ramzan,MD Internal Medicine & Geriatrics
Flushing, New York
01.2026 - Current
- Assisted physician with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Conducted EKGs and other tests based on physician instructions.
- Scheduled appointments and managed patient inquiries effectively.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Registered new patients and accurately entered demographic information that is accurate and up to date
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Documented notes and organized lab results into patients' charts.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Supported administrative staff by processing payments.
Barista/Hostess
The Smith Restaurant
Manhattan, New York
05.2024 - 07.2026
- Operated espresso machines and coffee grinders efficiently during brunch hours.
- Prepared and served a variety of beverages, including coffee, espresso drinks, teas, matcha, and hot chocolate, creating latte art for customer experience.
- Provided excellent customer service by engaging with guests.
- Managed the daily morning rush with efficient customer service.
- Greeted and seated guests in a welcoming manner.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Coordinated guest reservations over phone and in person to ensure efficient seating. over the phone and in person.
- Monitored inventory levels and restocked supplies throughout shifts.
- Maintained cleanliness and organization of the coffee station.
- Followed health, safety, and sanitation guidelines to pass state inspections.
Server
Stella's Coffee Shop
Queens Village, New York
02.2023 - 06.2025
- Welcomed guests upon arrival and presented menus to enhance their dining experience.
- Served meals, coffee, and other beverages promptly and professionally.
- Checked on guests during meals, providing timely refills and additional items to maintain satisfaction.
- Answered questions about menu items and made food and drink recommendations.
- Collaborated with team members to improve service quality and customer experience.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
Education
Bachelor of Science - Human Biology
Hunter College
New York, NY05-2027
Timeline
Medical Assistant
M.Ramzan,MD Internal Medicine & Geriatrics
01.2026 - Current
Barista/Hostess
The Smith Restaurant
05.2024 - 07.2026
Server
Stella's Coffee Shop
02.2023 - 06.2025
Bachelor of Science - Human Biology
Hunter College