Izzabella Starkey
Minot,ND
Summary
Business-minded Financial Counselor known for successfully managing high level of patient accounts. Determined and driven employee who strives for perfection. Ensures coworkers are supported and openly offer help and assistance when needed. Experience processing financial forms and obtaining referrals and other health documentation. Remains calm and poised in all types of situations.
Overview
2
2
years of professional experience
Work History
Financial Counselor
Trinity Health
07.2023 - Current
- Cultivated positive, non-judgmental environment for clients to openly discuss their financial challenges and concerns.
- Increased client confidence in managing personal finances by providing tools and resources for long-term success.
- Worked one on one with patients and family members and answered questions regarding insurance benefits.
- Strengthened client understanding of complex financial systems using clear explanations and real-life examples.
- Assessed client financial situation and explored background through one-on-one interview process.
- Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
- Post payments and adjustments correctly and in a timely manner.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Negotiated payment plans with patients, maintaining a high rate of successful payments.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Managed roughly 30 incoming calls a day and made roughly 100-200 outgoing calls.
Reimbursement Specialist
Trinity Health
07.2022 - 07.2023
- Assisted patients with taking and posting payments onto their accounts.
- Accurately asses patient balances and correct any missed adjustments.
- Trained new Reimbursement Specialists.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent billing itemized statements to patients.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Managed around 80-100 incoming calls a day.
Barista
Starbucks
10.2021 - 06.2022
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
No Degree - Business
Arizona State University
Tempe, AZ05.2026
High School Diploma -
Minot High School
Minot, ND05.2021
Skills
- Insurance Verification
- Relationships and rapport
- HIPAA Compliance
- Verbal and written communication
- Patient Counseling
- Telephone Etiquette
- Professional relationship building
- Client relationship
- Cash Handling
- Payment Negotiations
- Healthcare regulations
- Medical Billing
Timeline
Financial Counselor
Trinity Health
07.2023 - Current
Reimbursement Specialist
Trinity Health
07.2022 - 07.2023
Barista
Starbucks
10.2021 - 06.2022
No Degree - Business
Arizona State University
High School Diploma -
Minot High School
Similar Profiles
Kiamisha YoungKiamisha Young
Health Information Resource Specialist 1 at Trinity HealthHealth Information Resource Specialist 1 at Trinity Health
ASHLEY STALTERASHLEY STALTER
Health Informatics Specialist at Trinity HealthHealth Informatics Specialist at Trinity Health
Renee LilyhornRenee Lilyhorn
Practice Leader at Trinity HealthPractice Leader at Trinity Health