Izzeddin Aqel
Daly City,CA
Summary
I have experience between airlines and social media management and moderation, Solid team player with upbeat, positive attitude. I am a fast learner and motivated to maintain customer satisfaction and contribute to company success.
Overview
13
13
years of professional experience
Work History
Sales Associate
DFS Group
San Francisco, CA
11.2023 - Current
- Sales Associate at Burberry SFO Airport.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Tracked sales performance metrics to identify trends in the market place.
- Attended weekly team meetings to review performance goals and objectives.
- Maintained cleanliness of store environment including floors, windows, displays.
Family Management Advisor-English Countries
BIGO Technology
Amman, Jordan
03.2021 - 09.2021
- Supports customers by providing helpful information, answering questions, and responding to complaints. Ensure clients satisfaction.
- Provide analysis to management regarding the client’s feedback and level of satisfaction, start implementing plans to enhance clients experience across the organization.
- Recommend potential Changes to management by collecting customer information and analyzing customer needs.
- Contribute to team effort by accomplishing related results as needed
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Engage in Events planning and recommending new events and change in current ones based on the feedback from clients to reach better goals and results.
- Auditioning new talents to join the platform.
Social Media Content Moderation
Webhelp
Amman, Jordan
11.2020 - 03.2021
- monitoring and screening of user-generated content by online platforms. The aim of content moderation is to determine if this content adheres to the specific rules and guidelines of the platform—and to remove it if it doesn't.
English Teacher
Sino Education center
Beijing, China
11.2018 - 12.2019
- Teaching English one on one and group
classes, age groups are kindergarten to
primary school students, following the
curriculum and design classes to suite
the level of the students along with
homeworkers and follow up.
Airport Customer Service Agent
Royal Jordanian Airlines
Amman., Jordan
05.2015 - 08.2018
- At Queen Alia International Airport operation department check-in and boarding passengers on RJ's flights and providing supervision on other international airlines boarding processes at QAIA in Amman Jordan
Hotel Receptionist
California Suites Hotel
Amman, Jordan
02.2011 - 04.2014
- Arranged special accommodations for guests to enhance visitor experiences.
- Facilitated successful front desk operations for high-volume hotel.
- Assisted guests at check-in, providing information on various services within hotel.
- Greeted, registered and assigned rooms to hotel guests.
- Computed bills, collected payments and made change for guests.
- Issued room keys and escort instructions to bellhops.
- Arranged tours, taxis or restaurant reservations for customers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Contacted housekeeping or maintenance staff to report room or building issues.
Education
Master’s Degree - Urban And Rural Planning
Beijing Jiotong University
Beijing, China12.2020
Training Course - Customer Service Course
Royal Jordanian Airlines Training Center
Amman, Jordan02.2017
Training Course - Safety Management System
Royal Jordanian Airlines Training Center
Amman, Jordan06.2016
Training Course - Passenger Handling Course
Royal Jordanian Airlines Training Center
Amman, Jordan05.2015
Training Course - Baggage Handling Services
Royal Jordanian Airlines Training Center
Amman, Jordan05.2015
Training Course - Human Resources Management
Business Development Center (BDC)
Amman, Jordan09.2014
Bachelor's Degree - Tourism Guidance And Development
University of Jordan
Amman, Jordan06.2014
Skills
- Customer Service
- Supervision & Leadership
- Computer Skills
- Communication skills
Selected Projects
- Master's thesis: Place making approach on creating public parks in Amman research.
- Re-planning the land use of Tangshan City:
school project to re-imagine the master plan and the land use of Tangshan City
to drive more economic prosperity and urban development.
- Redesign project: transform Beijing Jiotong university campus into walkable campus.
Timeline
Sales Associate
DFS Group
11.2023 - Current
Family Management Advisor-English Countries
BIGO Technology
03.2021 - 09.2021
Social Media Content Moderation
Webhelp
11.2020 - 03.2021
English Teacher
Sino Education center
11.2018 - 12.2019
Airport Customer Service Agent
Royal Jordanian Airlines
05.2015 - 08.2018
Hotel Receptionist
California Suites Hotel
02.2011 - 04.2014
Master’s Degree - Urban And Rural Planning
Beijing Jiotong University
Training Course - Customer Service Course
Royal Jordanian Airlines Training Center
Training Course - Safety Management System
Royal Jordanian Airlines Training Center
Training Course - Passenger Handling Course
Royal Jordanian Airlines Training Center
Training Course - Baggage Handling Services
Royal Jordanian Airlines Training Center
Training Course - Human Resources Management
Business Development Center (BDC)
Bachelor's Degree - Tourism Guidance And Development
University of Jordan
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