Izzie Austen
Nashville,TN
Summary
Professional with solid background in operations management, prepared for leadership challenges. Skilled in process optimization, team collaboration, and strategic planning. Known for reliability, adaptability, and delivering results in dynamic environments. Strong communication, problem-solving, and organizational skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager, Operations
Lululemon
Mall At Green Hills, Nashville
08.2023 - Current
- Streamlined inventory management processes to ensure product availability and reduce stock discrepancies.
- Assisted in training new staff on operational procedures and customer service standards.
- Collaborated with team members to enhance store presentation and merchandising strategies.
- Evaluated operational metrics regularly to identify areas for improvement and implement corrective actions accordingly.
- Improved customer satisfaction rates by closely monitoring service quality and addressing issues promptly.
- Managed daily staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
- Mentored leads and supported peers, providing guidance on strategic planning and operational execution best practices.
Assistant Manager, Operations
Lululemon
Hill Center, Nashville
08.2022 - 08.2023
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assistant Store Manager
Lululemon
10.2019 - 08.2022
- Interviewed, hired and trained more than 50 staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Approved regular payroll submissions for 47 employees within Dayforce.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Analyzed and interpreted store trends with Power B.I. to facilitate planning.
Key Leader
Lululemon
05.2018 - 11.2019
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted Store Manager with development, interviewing and other administrative tasks associated with successfully running store.
Educator
Lululemon
12.2017 - 05.2018
- Approached browsing customers to initiate conversations to determine buying preferences.
- Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Fielded questions and solved problems by informing customers of current promotions and store policies.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Server
Stoney River Steakhouse
08.2016 - 12.2017
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Greeted and maintained relationships with regular customers.
Audio Engineer
Idlewild Church
01.2016 - 07.2016
- Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
- Prepared for recording sessions by selecting and setting up microphones.
- Adjusted sound according to variances in temperature and tonal needs.
- Set up, maintained, and operated audio recording equipment and performed troubleshooting and audio system breakdowns.
- Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
- Captured and recorded audio using standard field audio equipment.
Education
No Degree - Audio Engineering
University of Memphis
Memphis, TNHigh School Diploma -
C. Milton Wright High School
Bel AirSkills
- Customer service
- Decision-making
- Team motivation
- Staff training and development
- Retail operations management
- Strategic planning
- Policy enforcement
- Meeting facilitation
- Verbal and written communication
Timeline
Assistant Manager, Operations
Lululemon
08.2023 - Current
Assistant Manager, Operations
Lululemon
08.2022 - 08.2023
Assistant Store Manager
Lululemon
10.2019 - 08.2022
Key Leader
Lululemon
05.2018 - 11.2019
Educator
Lululemon
12.2017 - 05.2018
Server
Stoney River Steakhouse
08.2016 - 12.2017
Audio Engineer
Idlewild Church
01.2016 - 07.2016
No Degree - Audio Engineering
University of Memphis
High School Diploma -
C. Milton Wright High School