Izzie Cossey
Glenpool,OK
Summary
Energetic candidate with top-notch relationship-building, mediation, and money-handling abilities. Solid experience facilitating communication between labor and leadership. Pursues every opportunity to support team members and proactively address issues. Consistently recognized for hard work, attention to detail, and interpersonal connections.
Overview
6
6
years of professional experience
Work History
Barista
Seven Stars Bakery
Providence, RI
03.2021 - 07.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily, maintaining efficient workspace for staff.
Shift Lead
Ben & Jerry's
Providence, RI
08.2020 - 03.2021
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Completed store opening and closing procedures and balanced registers.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Barista
Gypsy Coffee House
Tulsa, OK
07.2019 - 07.2020
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Bank Teller
Bank Of Oklahoma
Tulsa, OK
07.2018 - 07.2019
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Barista
Starbucks
Tulsa, OK
06.2017 - 03.2019
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Promoted additional items with beverages, increasing store sales.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Helped management keep adequate supply on hand by notifying of shortages.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Skills
- Operations Monitoring
- Conflict Resolution
- Coffee Expertise
- Regulatory Compliance
- Loss Prevention
- Customer Relationship Management
- Money Handling
- Exceptional Customer Service
- Team Leadership
Timeline
Barista
Seven Stars Bakery
03.2021 - 07.2023
Shift Lead
Ben & Jerry's
08.2020 - 03.2021
Barista
Gypsy Coffee House
07.2019 - 07.2020
Bank Teller
Bank Of Oklahoma
07.2018 - 07.2019
Barista
Starbucks
06.2017 - 03.2019
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