Summary
Overview
Work History
Education
Skills
Timeline
Generic
Izabella eckmann

Izabella eckmann

Monterey,CA

Summary

Collaborative in developing and maintaining high standards of cleanliness and guest satisfaction, leveraging strong interpersonal skills to manage and motivate housekeeping staff effectively. Driven by genuine love for working with people, always ensuring welcoming and efficient environment as Assistant Director of Housekeeping.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Server

Portola Hotel and Spa
01.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Assistant Director of Housekeeping

Portola hotel and spa
06.2022 - 12.2023
  • Tracked employee attendance records and managed vacation requests for housekeepers.
  • Implemented quality assurance standards across all departments within the hotel.
  • Conducted regular inspections of guest rooms, public areas, back-of-house areas, laundry facilities, and other departments to ensure high levels of cleanliness and safety.
  • Coordinated with vendors on procurement of cleaning supplies, linens, uniforms and other materials as needed.
  • Monitored performance metrics such as room turnover rate, guest satisfaction scores and labor costs to identify opportunities for improvement.
  • Recruited new hires through job postings, interviews and background checks.
  • Managed daily operations of the Housekeeping Department including budgeting, scheduling and staffing requirements.
  • Resolved customer complaints related to housekeeping services promptly and professionally.

Key holder

Hollister co.
01.2020 - 05.2022
  • Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
  • Assisted customers with product selection, price checks, returns and exchanges, and special orders.
  • Executed opening, closing and register functions to meet business requirements.
  • Organized merchandise displays to ensure accurate pricing and attractive presentation of products.

Sales Associate

Banana republic
01.2019 - 03.2020
  • Greeted customers warmly and offered assistance.
  • Helped customers find and select products.
  • Kept work area clean, organized and free of clutter at all times.
  • Performed cleaning tasks, keeping store neat and organized.
  • Assisted customers with product selection to ensure customer satisfaction.
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
  • Greeted and escorted customers to product racks and shelves to assist with finding merchandise.

Education

High School Diploma -

Everett alvarez high school
Salinas, California
05.2021

Skills

  • Employee Relations
  • Customer Service
  • Staff Training and Development
  • Training and mentoring
  • Excellent Communication
  • Reliability
  • Team Leadership
  • Self Motivation
  • Professionalism
  • Cleanliness standards
  • Safe food handling
  • Service prioritization
  • High volume dining
  • Food running

Timeline

Server

Portola Hotel and Spa
01.2024 - Current

Assistant Director of Housekeeping

Portola hotel and spa
06.2022 - 12.2023

Key holder

Hollister co.
01.2020 - 05.2022

Sales Associate

Banana republic
01.2019 - 03.2020

High School Diploma -

Everett alvarez high school

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