Izzy Payne
Ashburn,VA
Summary
Dynamic service professional with a proven track record at Wegmans, excelling in customer service and problem resolution. Leveraged critical thinking to enhance customer satisfaction and foster loyalty, while training new staff and streamlining operations. Recognized for maintaining a clean environment and promoting a positive atmosphere, ensuring an exceptional shopping experience. Learned strong skills with patience, problem resolution, listening, and more!
Overview
2
2
years of professional experience
Work History
Service Desk
Wegmans
08.2024 - Current
- Assisted with onboarding and training new Service Desk Representatives, sharing best practices and expert insights on company systems.
- Analyzed service desk data to identify areas for improvement in response times, resolution rates, and overall customer satisfaction levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Enhanced store security by identifying and reporting suspicious activities.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Learned duties for various positions and provided backup at key times.
Shift Leader
Robeks Fresh Juices & Smoothies
07.2023 - 08.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of drinks and food in average shifts with consistently positive customer satisfaction scores.
Education
Broad Run High School
Ashburn05-2026
Skills
- Critical thinking
- Customer service
- Cleanliness
- Problem resolution
- Computer proficiency
- Payment processing
- Prioritization
- De-escalation techniques
- Positive attitude
- Strong verbal and written communication
Timeline
Service Desk
Wegmans
08.2024 - Current
Shift Leader
Robeks Fresh Juices & Smoothies
07.2023 - 08.2024
Broad Run High School
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