Izabell Sandoval
Sidney,NE
Summary
Passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Office Of Human Development
06.2023 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Transported clients to and from medical appointments with safety and efficiency.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Kitchen Aide/Med Aide
Sedgwick County Nursing Home
08.2023 - 12.2023
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Assisted in the preparation of high-quality meals for customers with attention to detail and presentation.
- Contributed to a positive work atmosphere through effective communication with colleagues and supervisors.
- Managed inventory levels by regularly conducting stock checks and informing management of shortages.
- Enhanced patient health by accurately administering prescribed medications according to schedule.
- Supported the nursing staff with essential tasks, streamlining the overall care process.
- Improved patient understanding of medications by providing clear explanations of drug actions and side effects.
- Enhanced cleanliness and sanitation by thoroughly disinfecting high-touch surfaces and common areas.
- Reduced infection rates by consistently maintaining a clean and safe environment for residents and staff.
- Improved overall facility appearance with meticulous attention to detail in cleaning tasks.
- Improved patient care by providing attentive and compassionate assistance with daily living activities.
- Monitored vital signs for early detection of potential health issues, ensuring prompt medical intervention when necessary.
- Enhanced patient comfort with gentle grooming, bathing, and dressing routines.
- Assisted patients in maintaining mobility by supporting them during ambulation and transfers.
Waitress
Lucy's Place
03.2022 - 07.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Set up banquet events according to specific client requirements, ensuring a successful event experience for all attendees.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Pharmacy Technician
Abts Pharmacy
10.2021 - 02.2022
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Night Auditor
Quality Inn Suites
01.2020 - 08.2021
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Night Auditor
Country Inn & Suites By Radisson
11.2017 - 01.2019
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Managed inventory levels of supplies required for efficient front desk operations during overnight hours.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Head Waitress
D&J Cafe
05.2016 - 08.2017
- Observed tables to promptly respond to requests and refill beverages.
- Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.
- Maintained high standards of cleanliness and sanitation.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Emptied and maintained trashcans and outdoor dumpster area.
- Resolved guest complaints quickly and efficiently and brought management when needed.
- Verified cash drawer against the day’s receipts.
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
- Restocked the salad bar and buffet, refilled condiments, organized pantry area and swept and mopped floors.
- Explained menu options in detail so that customers could make educated decisions on food items.
- Prepared for large parties and reservations, anticipating planning and staffing needs.
Grocery Clerk
Julesburg Family Market
09.2015 - 08.2016
- Determined and implemented appropriate productivity, quality and service goals.
- Maintained a safe, neat and clean working environment at all times.
- Attended sales, vendor and product training to maximize knowledge.
- Collected carts from the parking lot and designated returns.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Washed floors, walls, coolers and storage shelves.
- Assisted customers with price checking and finding requested items in the store.
- Marked down and retagged products for special promotions.
- Checked product shelves to make sure that they contained proper price labels and handled price changes when requested by the manager.
- Removed trash, swept and mopped floors for a professional appearance.
Education
High School Diploma -
Julesburg High School
Julesburg, CO2017
Skills
- Customer Service
- Accurate money handling
- Quick problem solver
- High energy
- Flexible schedule capability
- Proficient in Microsoft Word, Excel, Office, PowerPoint, etc
- Working in high-paced/stressful environments
- Transportation
- Client Documentation
- Patient Management
- Behavioral Management
- Compassionate Caregiving
- Medical Records Management
Timeline
Kitchen Aide/Med Aide
Sedgwick County Nursing Home
08.2023 - 12.2023
Direct Support Professional
Office Of Human Development
06.2023 - Current
Waitress
Lucy's Place
03.2022 - 07.2022
Pharmacy Technician
Abts Pharmacy
10.2021 - 02.2022
Night Auditor
Quality Inn Suites
01.2020 - 08.2021
Night Auditor
Country Inn & Suites By Radisson
11.2017 - 01.2019
Head Waitress
D&J Cafe
05.2016 - 08.2017
Grocery Clerk
Julesburg Family Market
09.2015 - 08.2016
High School Diploma -
Julesburg High School
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