Detail-oriented Customer Experience Banker with a proven track record in resolving complex customer issues and training new team members. Skilled in effective communication and problem-solving, committed to enhancing customer satisfaction and fostering a supportive team environment. Adaptable Customer Experience Banker with expertise in training teams and resolving customer inquiries. Known for attention to detail and a commitment to high-quality service, ready to enhance customer satisfaction and team performance in a fast-paced environment.
- Facilitated account openings for checking, savings, money market, and certificate of deposit accounts.
Guided customers in selecting appropriate banking products and services for their financial needs.
- Trained and mentored four new team members to cultivate a supportive learning environment.
- Resolved complex customer issues efficiently, ensuring high satisfaction levels.
- Coordinated medication inventory management by ordering and tracking out-of-stock items.
- Managed data entry for prescriptions and medication orders with high accuracy.
- Assisted customers in addressing prescription inquiries and navigating insurance processes.
Supported the pharmacy team to maintain efficient daily operations.
-Supported dental professionals during procedures to ensure patient comfort.
- Educated patients on orthodontic care through detailed consultations.
-Fostered strong relationships with patients by delivering personalized service.
- Strong communication, leadership, and problem-solving skills
- Patient, kind, and genuine with a natural ability to build rapport
- Enjoy singing, dancing, hiking, and outdoor activities
- Known by customers as “Smiley” for positive attitude and helpful nature
- Registered Pharmacy Technician
- Licensed Radiology Technician
- Completed 100 volunteer hours with the Red Cross
- Shadowed general dentistry practice for 60 hours, gaining firsthand clinical exposure
Volunteer & Shadowing Experience
- Completed 100 volunteer hours with the Red Cross
- Shadowed general dentistry practice for 60 hours, gaining firsthand clinical exposure
Skills & Interests
- Strong communication, leadership, and problem-solving skills
- Patient, kind, and genuine with a natural ability to build rapport
- Enjoy singing, dancing, hiking, and outdoor activities
- Known by customers as “Smiley” for positive attitude and helpful nature
Patient and dependable leader with strong problem-solving skills. Experienced in training and
mentoring team members, I shine in difficult situations by staying calm and solution-focused.
Passionate about providing excellent customer service and going the extra mile to help others.
Currently seeking roles where I can utilize my interpersonal skills and banking experience.