Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
About Me
Timeline
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Izzy Torki

Hilliard

Summary

Detail-oriented Customer Experience Banker with a proven track record in resolving complex customer issues and training new team members. Skilled in effective communication and problem-solving, committed to enhancing customer satisfaction and fostering a supportive team environment. Adaptable Customer Experience Banker with expertise in training teams and resolving customer inquiries. Known for attention to detail and a commitment to high-quality service, ready to enhance customer satisfaction and team performance in a fast-paced environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Experiance Banker

Huntington National Bank
Dublin
06.2024 - Current

- Facilitated account openings for checking, savings, money market, and certificate of deposit accounts.

Guided customers in selecting appropriate banking products and services for their financial needs.

- Trained and mentored four new team members to cultivate a supportive learning environment.

- Resolved complex customer issues efficiently, ensuring high satisfaction levels.

Pharmacy Technician

Giant Eagle
Gahhanna
03.2018 - 06.2024

- Coordinated medication inventory management by ordering and tracking out-of-stock items.

- Managed data entry for prescriptions and medication orders with high accuracy.

- Assisted customers in addressing prescription inquiries and navigating insurance processes.

Supported the pharmacy team to maintain efficient daily operations.

Orthodontic Assistant and Consult specialist

smile with style orthodontist
Gahanna
01.2021 - 12.2022

-Supported dental professionals during procedures to ensure patient comfort.

- Educated patients on orthodontic care through detailed consultations.

-Fostered strong relationships with patients by delivering personalized service.

Education

Bachelor of Science - Biology

The Ohio State University
Columbus, OH
12-2023

Skills

- Strong communication, leadership, and problem-solving skills

- Patient, kind, and genuine with a natural ability to build rapport

- Enjoy singing, dancing, hiking, and outdoor activities

- Known by customers as “Smiley” for positive attitude and helpful nature

Languages

Arabic
Native/ Bilingual

Certification

- Registered Pharmacy Technician

- Licensed Radiology Technician

Accomplishments

- Completed 100 volunteer hours with the Red Cross

- Shadowed general dentistry practice for 60 hours, gaining firsthand clinical exposure

Affiliations

Volunteer & Shadowing Experience

- Completed 100 volunteer hours with the Red Cross

- Shadowed general dentistry practice for 60 hours, gaining firsthand clinical exposure

Skills & Interests

- Strong communication, leadership, and problem-solving skills

- Patient, kind, and genuine with a natural ability to build rapport

- Enjoy singing, dancing, hiking, and outdoor activities

- Known by customers as “Smiley” for positive attitude and helpful nature

About Me

Patient and dependable leader with strong problem-solving skills. Experienced in training and

mentoring team members, I shine in difficult situations by staying calm and solution-focused.

Passionate about providing excellent customer service and going the extra mile to help others.

Currently seeking roles where I can utilize my interpersonal skills and banking experience.

Timeline

Customer Experiance Banker

Huntington National Bank
06.2024 - Current

Orthodontic Assistant and Consult specialist

smile with style orthodontist
01.2021 - 12.2022

Pharmacy Technician

Giant Eagle
03.2018 - 06.2024

Bachelor of Science - Biology

The Ohio State University