Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Jerome Brown

Atlanta,GA

Summary

Reliable and upbeat specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

8
8
years of professional experience

Work History

Retail Specialist-Key Holder

Verizon
Atlanta, GA
01.2020 - 03.2023
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Developed strong rapport with customers and created positive impression of business.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Cross-trained existing employees to maximize team agility and performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Fulfillment Associate

Nordstrom
Atlanta, GA
10.2018 - 12.2020
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
  • Selected and filled orders from stock to fulfill customer requirements.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.

Sales Lead Keyholder

T-Mobile
Atlanta,GA, GA
01.2018 - 11.2019
  • Boosted sales and customer loyalty through incentive programs.
  • Assessed employee performance and developed improvement plans.
  • Maintained friendly and professional customer interactions.
  • Resolved various issues impacting sales management and business operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Opened and closed store [Number] days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Opened inventory boxes and restocked shelves.
  • Completed store opening and closing procedures.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained and mentored new employees.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Tracked, analyzed and reported store sales performance metrics to store manager.
  • Counted out cash drawers and balanced totals.

Sales Associate

Saks OFF 5TH
Atlanta, GA
09.2016 - 01.2018
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.

Sales Associate

In Motion Entertainment
Atlanta, GA
07.2015 - 07.2017
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Achieved or exceeded company-defined sales quotas.
  • Set and achieved company defined sales goals.

Education

Bachelor of Arts - Communications

Georgia State University
Atlanta, GA
05.2015

Skills

  • Merchandising and Display
  • Exceeding Customer Expectations
  • Locating Merchandise
  • Strong Communication and Interpersonal Skills
  • Building Customer Loyalty
  • Engaging with Diverse Customers
  • Adaptable and Flexible
  • Excellent Written and Verbal Communication
  • Meeting Sales Goals
  • Teamwork and Collaboration
  • Written Communication
  • Multitasking Abilities
  • MS Office

Timeline

Retail Specialist-Key Holder

Verizon
01.2020 - 03.2023

Fulfillment Associate

Nordstrom
10.2018 - 12.2020

Sales Lead Keyholder

T-Mobile
01.2018 - 11.2019

Sales Associate

Saks OFF 5TH
09.2016 - 01.2018

Sales Associate

In Motion Entertainment
07.2015 - 07.2017

Bachelor of Arts - Communications

Georgia State University
Jerome Brown