Jacob Cruz
Staten Island
Summary
Delivery Truck Driver with commitment to local community and businesses. Customer-focused and strong communicator to effectively interact with others. Quick learner with management potential. People-oriented Knowledgeable in modern delivery technologies and strong customer service skills.
Reliable professional in commercial transportation, known for high productivity and efficiency in completing tasks. Skilled in route planning, vehicle maintenance, and safety compliance to ensure timely deliveries. Excel at communication, adaptability, and problem-solving to navigate unexpected challenges on the road. Committed to maintaining professionalism and punctuality in all transport assignments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pick/Package Handler
Amazon
Staten Island
06.2024 - Current
- Sorted packages efficiently for timely delivery to customers.
- Operated material handling equipment to move goods safely.
- Inspected packages for damage and ensured quality control standards.
- Followed instructions for proper package handling and storage techniques.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Reported any lost or damaged items to supervisors immediately upon discovery.
CDL A Delivery Driver
US Foods
Perth Amboy
12.2022 - 05.2024
- Delivered food products to customers following scheduled routes.
- Ensured vehicle safety through regular inspections and maintenance checks.
- Loaded and unloaded products efficiently at warehouses and customer locations.
CDL Class A Driver
Sysco
Jersey City
05.2022 - 12.2022
- Delivered to Hospitals, University, Schools Corporate buildings and Restaurants
- Made drop offs in NY, NJ, PA, CT, and Delaware
- Safely delivered in high congested areas in 5 boroughs of NY and NJ
- Unloaded products to loading docks and in streets via basement and front door. Using hand trucks, electric pallet jacks.
- Key drop deliveries.
- Put away product in designated area like frozen, refrigerated, dry and chemicals.
- Used hand held device to clock in/out, inspections, scanning product and customer signature
- Operated vehicle safely in highly congested areas with no traffic violations.
- Used GPS system to plan travel routes according to height, and weight of tractor trailer or Straight truck.
- Pre trip inspection
- Post trip inspection
Food Delivery
Door Dash
10.2018 - 06.2022
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Kichen Steward,cook,Server,Bartender, Bell Man
Doubletree By Hilton Chelsea
11.2013 - 02.2019
- Polished utensils and transported food supplies such as canned foods, meats, fruits, and vegetables.
- Washed dishware, cutlery, and glasses by hand or machine.
- Set up and broke down service areas for special functions, including buffets, banquets, and barbecues.
- Performed basic cleaning and upkeep duties, including vacuuming, dusting, sanitizing countertops and mopping.
- Operated pot-washing machinery and maintained a hygienic work environment.
- Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Operated all kitchen equipment safely to avoid injuries.
- Grilled and deep fried various foods, including steaks, grilled chicken and french fries. Also chicken tenders, calamari, coconut shrimp, wings.
- Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
- Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Trained 5 new bartenders in 2 to increase knowledge of drink preparation and upselling techniques.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Maintained pristine condition of lobby at all times and removed trash and discarded items immediately.
- Escorted travelers to and from guest rooms and assisted with luggage.
- Offered guests details regarding hotel’s amenities, local arts, and culture, nightlife, dining options, attractions and museums.
- Discussed guest issues with front desk manager to devise speedy resolutions.
- Delivered various items including newspapers, mail, faxes, messages, and check-out invoices to guest rooms.
- Transferred suitcases, bags, and other items from cars, limos and other vehicles and main lobby to and from guest rooms.
- Greeted visitors pleasantly upon arrival at hotel and offered immediate assistance.
- Managed transportation arrangements to and from airport, train station and local events for visitors.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Recommended top dining and entertainment options for guests.
- Vacuumed, dusted, and polished furniture in the common areas including hallways and waiting areas at elevators.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
Education
Associate Of Business Administration - Business Administration
La Guardia CC
Queens, NYSkills
- Flexible and adaptable
- Effective multi-tasker
- Multitasking and prioritization
- Fluent in English and Spanish
- Able to lift 100 pounds
- Strong communication skills
- Problem solving
- Inventory control
- Team contribution
- Strong team member
- Safe driver
- Fit to do manual labor
Accomplishments
- Named Employee of the Month, MAY, 2014.
- Named Employee of the Month, FEBRUARY, 2015.
- Named Employee of the Month, SEPTEMBER, 2015.
- Named Employee of the year 2015.
Skills
- Heavy Lifting
- Safety Procedures
- Team Collaboration
- Performing Manual Labor
- Jobsite Safety
Certification
CDL A
NY Food Handlers License
Timeline
Pick/Package Handler
Amazon
06.2024 - Current
CDL A Delivery Driver
US Foods
12.2022 - 05.2024
CDL Class A Driver
Sysco
05.2022 - 12.2022
Food Delivery
Door Dash
10.2018 - 06.2022
Kichen Steward,cook,Server,Bartender, Bell Man
Doubletree By Hilton Chelsea
11.2013 - 02.2019
Associate Of Business Administration - Business Administration
La Guardia CC