Juan Alban Franco
Lake Mary
Summary
Dynamic Senior Site Reliability Engineer with a proven track record at FIS Global, excelling in Oracle database development and CI/CD practices. Expert in driving observability initiatives and fostering team leadership, significantly enhancing system reliability and reducing incident response times. Adept at problem-solving in complex multi-cloud environments.
Overview
10
10
years of professional experience
Work History
Senior Site Reliability Engineer
FIS Global
04.2024 - Current
- Developed and maintained Splunk dashboards to provide real-time visibility into the health, performance, and availability of multi-cloud environments, enabling proactive incident detection and faster root cause analysis.
- Acted as the team’s database subject matter expert, leading Oracle SQL code reviews to ensure high performance, fault tolerance, and adherence to production standards before deployment.
- Owned end-to-end application and infrastructure monitoring via Dynatrace, driving observability initiatives and performing daily deep-dive troubleshooting across distributed systems.
- Conducted in-depth root cause analysis and incident resolution across the full stack using observability platforms, logs, and metrics, contributing to improved system reliability and reduced on-call load through data-driven remediation.
Senior Software Developer
DaVita Labs
10.2020 - 04.2024
- Partnered cross-functionally with product and engineering teams to define technical requirements, emphasizing reliability, availability, and maintainability in delivered solutions.
- Architected and delivered scalable, fault-tolerant backend services using C# and ASP.NET, supporting high-throughput production workloads.
- Led peer code reviews and mentored junior engineers, fostering a culture of operational excellence and adherence to reliability-focused engineering standards.
- Identified and resolved system bottlenecks, resulting in measurable improvements to latency and resource utilization in critical services.
Sr. DevOps Engineer
FIS Global
09.2019 - 10.2020
- Designed and maintained resilient CI/CD pipelines within OpenShift, incorporating automated testing, deployment gates, and rollback mechanisms to improve release safety and consistency.
- Collaborated with development and platform teams to enhance the reliability, scalability, and performance of cloud-native applications, focusing on efficient resource utilization and fault tolerance.
- Built and operationalized comprehensive observability for OpenShift clusters, integrating metrics, logs, and alerting to support proactive incident response and reduce time to resolution.
- Drove adoption of SRE best practices, including post-incident reviews, standardized runbooks, and platform reliability guidelines, contributing to a more stable and scalable production environment.
Reports Developer
DaVita Labs
06.2018 - 08.2019
- Designed and optimized complex SQL queries and stored procedures for Oracle and MS SQL databases, enabling efficient data extraction and integration across various reporting systems.
- Led performance tuning initiatives, improving query execution times and overall database efficiency, supporting high-volume, high-availability production environments.
- Worked closely with cross-functional teams to define reporting requirements, ensuring data accuracy, consistency, and optimal database design for scalability.
- Conducted regular data quality assessments and implemented automated data validation processes, improving reporting reliability and reducing manual intervention.
Information System's Analyst
Volusia County Public Schools
11.2016 - 06.2018
- Analyzed and optimized data management processes to improve efficiency and accuracy within the organization.
- Designed and implemented database solutions to meet the specific needs of various departments.
- Optimized database performance by fine-tuning query execution, indexing strategies, and storage configurations.
Programmer Analyst
FIS
01.2015 - 11.2016
- Managed and maintained Windows operating systems and Active Directory services for a corporate environment of over 500 users.
- Conducted regular system updates, patches, and backups to ensure data integrity and system availability.
- Expert in writing and maintaining complex PowerShell scripts for automating system administration tasks such as software deployment, user provisioning, and server monitoring.
Education
Bachelor of Arts - Political Science
University Of Central Florida
Orlando05-2013
Skills
- Problem Solving
- Leadership
- Oracle database development
- CI/CD
- Jenkins
- OpenShift
- Kubernetes and Cloud Services
- Net Software Development
- Python Scripting
Timeline
Senior Site Reliability Engineer
FIS Global
04.2024 - Current
Senior Software Developer
DaVita Labs
10.2020 - 04.2024
Sr. DevOps Engineer
FIS Global
09.2019 - 10.2020
Reports Developer
DaVita Labs
06.2018 - 08.2019
Information System's Analyst
Volusia County Public Schools
11.2016 - 06.2018
Programmer Analyst
FIS
01.2015 - 11.2016
Bachelor of Arts - Political Science
University Of Central Florida
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