Rayven A. Duckett
Herndon,VA
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
AMC Theatres
Herndon, VA
01.2021 - Current
- Leadership and Operations: Oversee day-to-day operations of a 500-seat theater, including staff management, scheduling, and budgeting. Lead a team of 20+ employees, including front-of-house staff, technical crew, and box office personnel.
- Financial Management: Develop and manage annual budgets, including forecasting and expense tracking. Implement cost-saving measures that reduced operational costs by 15%, while maintaining high service standards.
- Customer Experience: Enhance patron satisfaction by addressing concerns, managing ticket sales, and ensuring a welcoming environment. Achieved a 95% customer satisfaction rating through effective communication and service.
- Staff Training and Development: Implement training programs for new hires and ongoing professional development for existing staff. Foster a positive work environment that encourages teamwork and excellence.
Front of House Manager
Bar Louie
Herndon, VA
01.2019 - 03.2024
- Customer Service Excellence: Lead a team of 15+ front-of-house staff to deliver exceptional guest experiences. Resolve customer issues promptly and professionally, achieving a 98% customer satisfaction rating.
- Operational Management: Oversee daily operations of the front-of-house area, including opening and closing procedures, inventory management, and adherence to health and safety regulations.
- Event Coordination: Manage and coordinate special events and promotions, including private parties and themed nights. Successfully increased event bookings by 25% through effective marketing and customer outreach.
- Conflict Resolution: Address and resolve guest complaints and operational issues with a focus on maintaining a positive dining environment. Successfully de-escalated high-stress situations to ensure guest satisfaction.
- Staff Supervision and Training: Recruit, train, and mentor front-of-house staff. Develop and implement training programs that enhance service skills and ensure compliance with company standards.
IT Support Analyst
ID.me
Remote
11.2017 - 12.2018
- Technical Support: Provide comprehensive IT support to end-users, addressing hardware and software issues, network connectivity problems, and system malfunctions.
- Troubleshooting and Diagnostics: Utilize diagnostic tools and methodologies to identify and resolve technical issues efficiently. Conduct root cause analysis to prevent recurring problems and implement long-term solutions.
- Customer Service: Deliver high-quality customer service through effective communication and problem-solving skills. Handle escalations and complex support requests with a focus on user satisfaction and resolution.
- Security Compliance: Ensure compliance with organizational security policies and procedures. Assist in monitoring and responding to potential security threats and vulnerabilities to protect sensitive data.
Associate
CVS Pharmacy
Largo, MD
02.2016 - 10.2017
- Customer Service: Deliver outstanding customer service by assisting with inquiries, processing transactions, and providing product recommendations.
- Operational Tasks: Handle cashier duties, including processing payments, handling returns, and reconciling cash drawers. Maintain a clean and organized work environment to ensure a pleasant shopping experience for customers.
Education
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD07-2013
Skills
- Leadership and Team Management
- Customer Service Excellence
- Operational Efficiency
- Financial Management
- Technical Proficiency
- Microsoft 365 Office Proficiency
- Health and Safety Compliance
- Problem-Solving
- Event Coordination
- Recruiting Experience
- HR Experience
- Inventory Management
- Workforce Management
- Operations Management
Certification
- ServSafe Certification: Food Safety & Health Compliance
Timeline
Operations Manager
AMC Theatres
01.2021 - Current
Front of House Manager
Bar Louie
01.2019 - 03.2024
IT Support Analyst
ID.me
11.2017 - 12.2018
Associate
CVS Pharmacy
02.2016 - 10.2017
High School Diploma -
Charles Herbert Flowers High School
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