JAMEICE ANDERSON
Reynoldsburg,OH
Summary
Objective
Dedicated and results-oriented professional adept at efficiently handling diverse tasks while maintaining a proactive and optimistic demeanor. Demonstrated success in prioritizing responsibilities and collaborating with teams to achieve organizational objectives. Committed to assuming additional duties in alignment with company objectives and leveraging a versatile skill set to contribute to the company's expansion. Eager to further develop expertise and contribute to the continuous advancement of the organization.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Program Coordinator
Collins Aerospace
Columbus, OH
02.2024 - Current
- Developed and recommended policies and procedures for evaluating programs.
- Directs internal communications design development and production to meet objectives.
- Has prime responsibility for project schedule cost attainment.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance to meet customers needs.
- Optimized resource allocation by using data analysis techniques to determine most effective way of balancing project priorities and personnel availability, ultimately meeting deadlines with high-quality outcomes.
- Presents proposals status reports Estimates at Completion EAC and customer status to Leadership project team and customer community customer negotiation/interface.
- Estimate review and/or approve costs.
- Plans schedules assigns and controls work within unit.
- Supervises projects and unit work force.
Administrative Assistant
ROBERT HALF (Community Housing Network)
Columbus, OH
10.2023 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
MEDICAL OFFICE COORDINATOR
ROBERT HALF (Tender Home Care/Contract)
Columbus, OH
04.2023 - 08.2023
- Researched, coordinated, and created correspondence between institutions and insurance companies
- Served as liaison between physicians and other healthcare practitioners and patients
- Coordinated scheduling, admissions, and insurance verification
- Performed data entry, file management, and other administrative tasks as needed.
- Maintained high level of confidentiality by handling sensitive patient information with discretion and care
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
- Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed
ADMINISTRATIVE ASSISTANT
ROBERT HALF (CEA & Marsha Johnson/Contracts)
Columbus, OH
01.2023 - 04.2023
- Developed spreadsheets via several databases
- Managed departmental financial reports
- Developed administrative procedures
- Performed all data entry and written correspondence
- Organized travel itinerary.
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Optimized calendar management for executives by scheduling meetings and appointments strategically while considering priorities and minimizing conflicts
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success
NATIONAL ACCOUNT MGR
ROBERT HALF (Brightview/Contract)
New Albany, OH
07.2021 - 12.2022
- Handled client accounts while gaining prospective customers
- Managed, supported and grew business relationships while strategizing to increase sales and revenue
- Handled contract negotiations
- Supervised and trained new employees on best practices and protocol
- Shaped solutions and leveraged customers trends in marketplace
- Organized and facilitated meetings with stakeholders
- Assisted and advised senior executive management.
- Provided analytical rationale to identify, develop and implement activities within allocated account base
- Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts
CLAIMS PROCESSOR/INQUIRY ASST
FCJFS (Contract)
Columbus, OH
12.2020 - 04.2021
- Processed regular and anti-fraud claims while investigating and resolutions
- Answered multi line phones
- Assisted prospects with applications and public assistant programs while determining eligibility
- Utilized unemployment software while following federal, state and ODJFS policies and procedures
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects
- Managed multiple priorities simultaneously, maintaining organization even during peak periods
- Utilized strong analytical skills to identify potential risks or discrepancies within processed documents quickly
- Provided outstanding customer service by promptly addressing inquiries and resolving issues
CUSTOMER SERV ASSOC
RESTORATION HARDWARE
Columbus, OH
10.2019 - 03.2020
- Engaged in customer relations while educating on company's products and services via email and calls
- Maintained customer satisfaction with forward thinking strategies while resolving concerns
- Promoted sales.
- Prioritized helping customers over completing other routine tasks.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Optimized departmental processes with implementation of innovative strategies, resulting in improved efficiency and reduced cost.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Tracked customer service cases and updated service software with customer information
PAYMENT SOLUTIONS SPECIALIST
ALLIANCE DATA
Columbus, OH
05.2018 - 07.2019
- Root cause analyst implementing corrective actions
- Managed customer financial accounts
- Counseled clients while negotiating payment agreements
- Handled inbound and outbound calls
- Achieved performance goals
- Utilized skip tracing tactics to seek debt consumers
- Analyzed customer finance reports.
- Managed diverse projects and resolved complex issues to support timely completion
- Generated reports to track performance and analyze trends
COLLECTIONS MGR
GC SERVICES
Columbus, OH
12.2014 - 04.2018
- Performed skip tracing to locate debtors
- Negotiated collection balances
- Counseled debtors while assisting them with payment plans on student loans
- Trained and mentored new employees
- Supervised staff while monitoring performance, phone calls and written correspondence
- Handled escalated calls
- Presentations of team stats
- Created action logs, scripts and procedures
- Coached employees
- Daily production reports.
Education
Bachelor of Science - Business Administration
Louisiana State University
Baton Rouge, LA 03.2023 - Current
High School Diploma -
COLS AFRICENTRIC EARLY COLLEGE
Columbus, OH 06.2006 - 06.2009
Skills
Analytical and Critical Thinking
Self-Directed
Employee Training
Operations Management
Innovation and Creativity
Presentation Development
Report Preparation
Phone and Email Etiquette
Detail Oriented
Customer Relations
Data-driven decision-making
Problem-solving abilities
Teamwork and Collaboration
Timeline
Program Coordinator
Collins Aerospace
02.2024 - Current
Administrative Assistant
ROBERT HALF (Community Housing Network)
10.2023 - 12.2023
MEDICAL OFFICE COORDINATOR
ROBERT HALF (Tender Home Care/Contract)
04.2023 - 08.2023
Bachelor of Science - Business Administration
Louisiana State University
03.2023 - Current
ADMINISTRATIVE ASSISTANT
ROBERT HALF (CEA & Marsha Johnson/Contracts)
01.2023 - 04.2023
NATIONAL ACCOUNT MGR
ROBERT HALF (Brightview/Contract)
07.2021 - 12.2022
CLAIMS PROCESSOR/INQUIRY ASST
FCJFS (Contract)
12.2020 - 04.2021
CUSTOMER SERV ASSOC
RESTORATION HARDWARE
10.2019 - 03.2020
PAYMENT SOLUTIONS SPECIALIST
ALLIANCE DATA
05.2018 - 07.2019
COLLECTIONS MGR
GC SERVICES
12.2014 - 04.2018
High School Diploma -
COLS AFRICENTRIC EARLY COLLEGE
06.2006 - 06.2009