J AVIE R RODRIGUEZ II
Spring Hill
Summary
A dedicated sales leader with a passion for delivering world class customer service. Well-versed in growing and maintaining a successful retail operation; experienced in surpassing sales and service targets, with a focus on improving production and profitability. Dynamic insurance sales agent with a deep understanding of various insurance products and market strategies. Demonstrated ability to build lasting client relationships and effectively communicate complex information in understandable terms. Strong negotiation skills, leading to successful closure of deals, and consistent growth in the client base. Contributed to team efforts by surpassing sales targets and enhancing customer satisfaction through personalized service solutions.
Overview
19
19
years of professional experience
Work History
Insurance Agent
Amerilife And Health Services
Inverness
07.2024 - Current
- Explained coverage options to potential policyholders, answering questions or concerns.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Developed appropriate quotes based on risk information.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Provided customers with information regarding plan features, pricing, and availability.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Store Manager
IDROID REPAIRS AND PRODUCTS
Spring Hill
03.2014 - Current
- In charge of overseeing the day to day operations (ex
- Order of supplies, parts, customer experience and payroll) as well as diagnosing customer issues and doing the repairs that were needed to be completed
Outreach Coordinator
Elitecare Health Centers
Spring Hill
07.2022 - 03.2024
- Planned promotional campaigns to generate interest in organization's services among target audiences.
- Tracked data using spreadsheets to record pledges, phone calls and canvassing.
- Fostered community outreach by coordinating rapport-building events to liaise with community members.
- Conducted research and identified potential partners for outreach initiatives.
- Spoke to community groups to explain and interpret purposes, programs, and policies.
DISTRICT SERVICE MANAGER
COMMERCIAL WIRELESS CONSULTING
Spring Hill
04.2011 - 03.2014
- Company Overview: A SPRINT PREFERRED RETAILER
- Manages the service and repair operations for 5 Sprint Preferred retail locations; Oversees the daily service functions of five Service Managers and forty sales associates; Responsible for resolving customer service issues and creating a great customer experience; Facilitates profitability plans with location managers and sales staff; Recruits and trains for the Service manager role with a focus on retention; Motivates district team to achieve sales and service targets
- ACHIEVEMENTS:
- Achieved $35,000+ in service revenue; Q2, Q3, and Q4 2011
- Averaged 3,000 units per quarter; Q2, Q3, and Q4 2011
- Achieved 110%+ of goal on customer service performance surveys; Q2, Q3, and Q4 2011
- A SPRINT PREFERRED RETAILER
SALES AND SERVICE MANAGER
COMMERCIAL WIRELESS CONSULTING
New Port Richey
07.2008 - 04.2011
- Company Overview: A SPRINT PREFERRED RETAILER
- Manages the sales and service function of a Sprint Preferred retailer location; Directs the daily sales function of 8 sales associates; Facilitates sales and customer service training; Coordinates staff scheduling; Analyses sales trends and opportunities; Resolves customer billing concerns; Motivates sales team to achieve specified sales targets
- ACHIEVEMENTS:
- Recognized as top performing sales team in unit upgrades; Q3 and Q4 2009
- Established new district standard for service performance; 2010
- A SPRINT PREFERRED RETAILER
LOAN PROCESSOR
COUNTRYWIDE HOME LOANS
Spring Hill
04.2006 - 02.2008
- Assist in the origination of residential mortgage loans; Facilitates loan document processing; Acts as liaison for branch loan officers and clients during loan process; Coordinates appraisal completion, loan closing and funding; Branch loan pipeline review with loan officers and sales managers weekly/ monthly
Education
High School Diploma -
Springstead High School
Spring Hill, FL06-1998
Skills
- Creating Plans of Action
- Customer relationship management
- Policy explanation
- Networking skills
- Problem solving
- Time management
- Operations management
- Production Analysis
- Compliance Oversight
- Sales Management
- Retail Operations
- Interview and Recruiting
- Customer Service Training
- Customer Satisfaction Management
- Payroll and Budgeting
Key Areas Of Experience
- Creating Plans of Action
- Production Analysis
- Compliance Oversight
- Sales Management
- Retail Operations
- Interview and Recruiting
- Customer Service Training
- Customer Satisfaction Management
- Payroll and Budgeting
Timeline
Insurance Agent
Amerilife And Health Services
07.2024 - Current
Outreach Coordinator
Elitecare Health Centers
07.2022 - 03.2024
Store Manager
IDROID REPAIRS AND PRODUCTS
03.2014 - Current
DISTRICT SERVICE MANAGER
COMMERCIAL WIRELESS CONSULTING
04.2011 - 03.2014
SALES AND SERVICE MANAGER
COMMERCIAL WIRELESS CONSULTING
07.2008 - 04.2011
LOAN PROCESSOR
COUNTRYWIDE HOME LOANS
04.2006 - 02.2008
High School Diploma -
Springstead High School
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