J Byron
Elk River,MN
Summary
Highly motivated and committed Medical Assistant Student with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
- Customer Service Skills: Established good working relationships with customers and clients; dealt with customer complaints and comments in a professional and timely manner; held a genuine desire to help and please all customers
- Management Skills: Hired, trained, and monitored all staff; established work schedules for staff; responded to customer reviews on numerous Consumer Review Websites; conducted staff meetings; encouraged and motivated front desk staff; prioritized and worked under extreme pressure, unexpected events, and deadlines
- Relevant Job Skills: Maintained statistical and financial records; made sure events and conferences ran smoothly; dealt with contractors and suppliers; supervised maintenance, housekeeping, renovations, and furnishings
- Organizational Skills: Created weekly work schedules for staff; kept financial records up to date; kept all records and documents legible and organized
- Problem Solving Skills: Made important and difficult decisions promptly when issues arose; maintained a professional and calm demeanor in hectic situations
- Interpersonal Skills: Remained calm and direct in many stressful situations; successfully worked with a diverse clientele
Overview
12
12
years of professional experience
1
1
Certification
Work History
Toddler Teacher
Dawn of Discovery Childcare Center
01.2018 - 01.2019
- Enhanced learning experiences by incorporating age-appropriate activities and play-based teaching methods.
- Developed individualized lesson plans tailored to each child's needs, promoting overall growth and development.
- Collaborated with parents to establish consistent routines and maintain open communication channels for optimal child support.
- Implemented positive discipline strategies to reinforce appropriate behavior in the classroom.
- Monitored children's progress through regular assessments and adjusted teaching approaches accordingly.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Established strong relationships with families, fostering trust and collaboration in supporting each child''s development.
- Maintained accurate records of children''s developmental milestones and prepared detailed reports for parent-teacher conferences.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
Registration Services Representative
St. Luke's Hospital
01.2015 - 01.2017
- Enhanced company reputation by providing exceptional customer service and support.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Created patient visit ID numbers for Direct Admits from other healthcare facilities, doctors' offices, and hospitals;
- Registered obstetrician aftercare, ct scan, radiograph, ultrasound, and breast center appointments;
- Registered direct admits
- Scheduled patient appointments;
- Interviewed patients in the ER and Urgent Care to obtain demographic information to complete insurance and privacy forms;
- Verified patients' insurance coverage
- Communicated with the nursing supervisor to obtain all important information for directly admitting a patient;
- Found bed placement for patients;
- Communicated with other ERs and doctors to determine what floor of the hospital patients will be going to
- Obtained required signatures and documents needed for compliance.
Front Office Manager
Hampton Inn and Suites
01.2014 - 01.2015
- Hired individuals for all hotel departments
- Ensured all guests' comfort, safety, and enjoyment
- Managed administration of all reservations, cancellations, and no-shows
- Communicated effectively with all members of the hotel team;
- Reviewed night audits for accuracy
- Completed all daily administration tasks
- Ensured proper cash controls in order to protect company assets, including daily cash deposits to the bank
- Responsible for timely collection of direct bill accounts
- Responsible for accounts receivable
- Created Group Block Reservations for large groups
- Marketed on social media and other advertising websites
- Scheduled all Meeting Room events and made sure all events ran on time and smoothly
- Coordinated with kitchen staff for social/business events
- Evaluated and documented all employee performance
- Promoted employees
- Created employee schedules
- Formatted templates for front desk protocols and procedures
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores
Veterinary Technician
El Abrigado Animal Clinic
01.2013 - 01.2014
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques
- Monitored patients under anesthesia and monitored their recovery
- Assisted in surgical procedures and tracheal intubation, ensuring a sterile environment, and properly handing instruments to the veterinarian as needed
- Positioned patients for radiographs and dental radiographs
- Collected samples for tests
- Read and recorded results of tests
- Drew blood
- Gave IM and IV injections.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
Veterinary Assistant
Planned Pethood Plus
01.2012 - 01.2013
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Drew blood for laboratory testing
- Gave routine vaccinations to both dogs and cats
- Relieved pet owners' concerns;
- Obtained a medical history of each patient;
- Triaged patients
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Discharged patients
- Filled prescriptions.
- Improved client relations through effective communication and education on pet health needs.
Teacher
The Primrose School of Littleton
01.2012 - 01.2012
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
Veterinary Assistant
Calista Animal Hospital
01.2009 - 01.2011
- Provided healthcare to dogs, cats, ferrets, rodents, reptiles, and birds
- Restrained and handled animals during exams, when vaccines are give,n and during radiographs
- Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
- Filled prescriptions
- Drew vaccines and medications from vials
- Performed administrative work
- Answered phones
- Scheduled appointments and surgeries
- Sent samples to the lab
- Performed basic laboratory and basic blood tests
- Took medical histories of all patients
- Cleaned and sanitizing holding areas
Lead Teacher
Bright Horizons Family Solutions
01.2007 - 01.2009
- Implemented developmentally appropriate curriculum which reflected observations and goals of individual children
- Conducted parent/teacher conferences
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Education
High School Diploma -
The Pennington School
Pennington, NJDiploma - Medical Assisting
Anoka Technical College
Anoka, MN07.2024
Skills
- Preschool instruction
- Group and individual instruction
- Progress Reporting
- Child development expertise
- Surgical procedures and support
- Emergency and preventive care
- Medication Administration
- Vaccine administration
- Client Education
Externship
Externship at Southlake Pediatrics in Maple Grove May 2024 - July 2024
Certification
- Phlebotomy Training - 2024
Timeline
Toddler Teacher
Dawn of Discovery Childcare Center
01.2018 - 01.2019
Registration Services Representative
St. Luke's Hospital
01.2015 - 01.2017
Front Office Manager
Hampton Inn and Suites
01.2014 - 01.2015
Veterinary Technician
El Abrigado Animal Clinic
01.2013 - 01.2014
Veterinary Assistant
Planned Pethood Plus
01.2012 - 01.2013
Teacher
The Primrose School of Littleton
01.2012 - 01.2012
Veterinary Assistant
Calista Animal Hospital
01.2009 - 01.2011
Lead Teacher
Bright Horizons Family Solutions
01.2007 - 01.2009
High School Diploma -
The Pennington School
Diploma - Medical Assisting
Anoka Technical College
- Phlebotomy Training - 2024
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