Jasen Calkins
Portland,OR
Overview
15
15
years of professional experience
Work History
Engineer Technician
Intel
Hillsboro
07.2021 - Current
- Supporting inventory needs for multiple locations across 3 states and 5 Data Center locations
- Developing a team of Inventory Specialist that can meet the needs of the supporting technicians and infrastructure teams
- Developed training process for intaking consumable inventory and systems into ServiceNow environment
- Documented ticket handling process to meet the inventory request of the teams within the organizations
- Worked with other Intel departments to increase the accuracy of the inventory meeting the Government compliance regulates and Intel Financial reporting needs
- Providing training for ServiceNow for the technicians and other team members that need to use the tool
- Developed ServiceNow Dashboards to report the on-hand inventory across all sites
- Created reports that are used planning builds server environments, tracking hardware being moved between locations, projects, and locations with the data centers
- Organize and update Inventory records in ServiceNow providing a 90% better visibility of the Inventory that is bought for department, and projects.
L3 Cloud Tech (Inventory)/Validation Tech Mid-level
Kelly Science, Engineering, Technolgy & Telecom
Hillsboro
11.2020 - 07.2021
- Working with the OneCloud system in setting up clients and server machines for remote access
- Working tickets that been created by users of the OneCloud system to process issues, upgrades, configurations changes of the online systems
- Coordinate with Intel SDP Employees for new systems coming into the SDP OneCloud systems
- Processing new equipment that has arrived for SDP OneCloud making sure that it is recorded correctly in ISMP(ServiceNow), and if it is a complete system update SDP OneCloud with correct specs of the machine
- Coordinate with Intel SDP Employee to order supplies used by the Cloud Techs in deploying, upgrading, troubleshooting the systems.
Technician: Hardware (IT) III
InfoTree Services (Intel)
Hillsboro
02.2019 - 11.2020
- Co-ordinates Search and Rescue for critical inventory across Intel to meet various BU inventory needs to support customer related issues
- Diligently understands upcoming scrap inventory across Intel and works with LTR experts to correlate inventory needs to make sure Inventory gets repurposed rather than scrapped
- Document training related to LTR processes in ServiceNow
- Helps transition the change and/or train various teams across Intel
- Builds reports through analyzing data, publishes metrics for senior management consumption
- Mediates between BU requirements and IT to improve ISMP data quality
- Tests application features, analyzes data, reports discrepancies, and follows through to make sure issues get resolved
- Aligns priority and keeps team well informed by giving regular status updates
- Assists Lab Governance sustaining team by resolving ServiceNow tickets including but not limited to Inventory Discrepancy, Inventory Question, and Model Records creates/issues.
Customer Support/Desktop Technician
Atos (Nike)
Hillsboro
03.2016 - 08.2018
- Supporting 70+ buildings of a campus area handling Avaya and Cisco phone installs, moves, adds, changes, and removes
- Providing end users with on-call support when the helpdesk is unable to correct the issue with analog, digital and IP phone provides support for Avaya One-X Communicator softphone for use in h.323 and SIP configuration
- Provided support by phone/call/email to employees and customers
- Provided Jabber voice support for users that are using this as the company phone system
- Escalating issues to engineers when appropriate, and work with or report back to the user when the issues are corrected.
PC/LAN - Customer (System Support)
Robert Gatto & Associates (Wells Fargo)
Portland
04.2014 - 10.2015
- Provided expert-level Microsoft Exchange and Outlook Administration working with over 300,000 users in a complex nationwide/worldwide environment
- Advance troubleshooting for user Blackberry
- Aided with updating/creating documentation for the group to train with or follow to correct the issue with updated groups Share Point site to make it easier to find documentation, created HTML coded site with tab categorized links that the teams use
- Receiving escalated ticket from level 1 and 2 helpdesk and working through to resolution, interfacing with server administration team, as necessary
- Advance troubleshooting for Outlook, OCS, Lync and Skype for Business, Live Meeting application issues, working with delegates' issues, mailbox issues, and email delivery and routing issues over multiple domains
- Enterprise issues, Blackberry backup, re-load OS, Policy troubleshooting, account creation and enterprise activation issues
- Provided on-call support to over 50,000 BES 07 and BES 10 users
- Support iDevices (phone and Tablets) using the Good for Enterprise products
- Exchange server 2003/2007/2010 administration, Creating/Maintenance/Deletion of email distribution list, equipment room, conference room, shared mailboxes across the multi-enterprise infrastructure
- Using Microsoft PowerShell scripting to set attributes on exchange objects
- Making modifications to user exchange account: removing corrupted items and items above the root of the mailbox, moving accounts to different databases or servers
- Running reports for tracking emails into or out of a user's exchange account
- Also using Symantec Messaging Gate and Cloud systems for tracing emails into Wells Fargo.
Information Security Analyst
TEK Systems (Seterus/IBM)
Portland
08.2013 - 04.2014
- Responsible for daily operational activities related to user account provisioning of Active Directory, midrange systems, and client specific applications
- Provided end user operational support via email and/or phone/call and troubleshooting of client user permission issues.
Technical Service Specialist
Robert Gatto & Associates (Wells Fargo)
Portland
09.2012 - 08.2013
- Provided expert-level Microsoft Exchange and Outlook Administration working with over 300,000 users in a complex nationwide/worldwide environment
- Receiving escalated ticket from level 1 and 2 helpdesk and working through to resolution, interfacing with server administration team, as necessary
- Advance troubleshooting for Outlook, OCS, Lync and Skype for Business, Live Meeting application issues, working with delegates' issues, mailbox issues, and email delivery and routing issues over multiple domains
- Advance troubleshooting for user Blackberry Enterprise issues, Blackberry backup, re-load OS, Policy troubleshooting, account creation and enterprise activation issues
- Support over 50,000 BES 07 and BES 10 users
- Support iDevices (phone and Tablets) using the Good for Enterprise products
- Exchange server 2003/2007/2010 administration, Creating/Maintenance/Deletion of email distribution list, equipment room, conference room, shared mailboxes across the multi-enterprise infrastructure
- Using Microsoft PowerShell scripting to set attributes on exchange objects
- Making modifications to user exchange account: removing corrupted items and items above the root of the mailbox, moving accounts to different databases or servers
- Running reports for tracking of emails into or out of a user's exchange account.
Information Security Analyst
APEX (Xerox/ACS)
Portland
05.2012 - 08.2012
- Responsible for functions necessary for the central, global administration, management and maintenance of access rights and objects and operation of a large client based Active Directory environment as well as mainframe, mid-range and application level administration
- Work within the customer supporting User Provisioning team and coordinate with other cross-functional infrastructure teams to provide primary daily operational support
- Responsible for daily operational activities related to user account provisioning of Active Directory, mainframe and mid-range systems and client specific applications
- Will have, or work with a person having, direct responsibility for the completion of operational obligations and project goals as well as end-user operational support via email and / or phone/call contact and troubleshooting of client user access issues at Nike
- Provided daily quality control of incoming emails for tickets being worked on by members of the information security analyst team, performed auditing on closed tickets to verify process and procedures are being performed correctly.
Support Analyst - Enterprise Communications
Robert Gatto & Associates (Wells Fargo)
Portland
04.2011 - 12.2011
- Provided expert-level Microsoft Exchange and Outlook Administration working with over 300,000 users in a complex nationwide/worldwide environment
- Receiving escalated ticket from level 1 and 2 helpdesk and work through to resolution, interfacing with server administration team as necessary
- Advance troubleshooting for Outlook, OCS, Lync and Skype for Business, Live Meeting application issues, working with delegates' issues, mailbox issues, and email delivery and routing issues over multiple domains
- Advance troubleshooting for user Blackberry Enterprise issues, Blackberry backup, re-load OS, Policy troubleshooting, account creation and enterprise activation issues
- Support over 50,000 BES 07 and BES 10 users
- Support iDevices (phone and Tablets) using the Good for Enterprise products
- Exchange server 2003/2007/2010 administration, Creating/Maintenance/Deletion of email distribution list, equipment room, conference room, shared mailboxes across the multi-enterprise infrastructure
- Using Microsoft PowerShell scripting to set attributes on exchange objects
- Making modifications to user exchange account: removing corrupted items and items above the root of the mailbox, moving accounts to different databases or servers
- Running reports for tracking of emails into or out of a user's exchange account.
System Support Analyst
Deltek
Portland
08.2009 - 02.2011
- Providing phone/call and email support to a large corporate environment
- Providing computer hardware, software and printer troubleshooting support for 3000+ users across the US and Europe, traveled to other sites and company events to provide local support when needed
- Assisting users with all computer hardware and software questions; providing technical support for Hardware, Applications, Network, Remote Access, Blackberry, SharePoint Server Access, VOIP (Cisco softphone, Cisco 7911, 7941, and 7942), Cisco VPN, Voice mail, Video Conferencing for OCS and Cisco Video Bridges, and Live Meetings hosted services
- Setup SQL and SQL Express for client support users that are supporting Deltek software
- Updated, built and maintained the corporate image for XP SP3, was developing the Win 7 Enterprise standard image for 32bit and 64bit, with SCCM, configured on the image to allow updates to be installed once image was connected to the network
- Researched and Tested Knowledge Base software, implemented software and maintained it for use within the Service Desk and Other groups within the IT Department
- Created, modified, suspended and troubleshoot issues with user network accounts, user computer accounts, and user exchange 2003 and 2007 issues
- Worked with users to setup Blackberries, iPhone, iPad and Droids to access Company email using BES or Outlook Web Access.
Timeline
Engineer Technician
Intel
07.2021 - Current
L3 Cloud Tech (Inventory)/Validation Tech Mid-level
Kelly Science, Engineering, Technolgy & Telecom
11.2020 - 07.2021
Technician: Hardware (IT) III
InfoTree Services (Intel)
02.2019 - 11.2020
Customer Support/Desktop Technician
Atos (Nike)
03.2016 - 08.2018
PC/LAN - Customer (System Support)
Robert Gatto & Associates (Wells Fargo)
04.2014 - 10.2015
Information Security Analyst
TEK Systems (Seterus/IBM)
08.2013 - 04.2014
Technical Service Specialist
Robert Gatto & Associates (Wells Fargo)
09.2012 - 08.2013
Information Security Analyst
APEX (Xerox/ACS)
05.2012 - 08.2012
Support Analyst - Enterprise Communications
Robert Gatto & Associates (Wells Fargo)
04.2011 - 12.2011
System Support Analyst
Deltek
08.2009 - 02.2011