J. CHRIS FLANAGAN

Essential tasks for FANATICS sports merchandise distribution: picking, packing, scanning orders, receiving, storing, handling, and shipping products.

Analyzed variances and provide strategic insights to support Leadership.

• Analyzing variances Comparing account balances to purchase order documents, and comparing budgets to real-time balances to identify variances
• Researching shipping Invoices Researching accounts with material variances, and researching detailed transactions by purchase order.
• Preparing reports Preparing reports on variances, and preparing erroneous transaction reports
• Correcting account receivable balances. Prepared and entered adjusting journal entries to correct account balances

Also maintaining a safe, clean work environment by tidying shelves, pallet areas, and workstations, and adhering to Fanatics' procedures and standards.

The forefront of order processing, handling both manual and computerized tasks with expertise.

Efficiently picking, packing, and shipping orders using RF scanners for accuracy, while ensuring timely delivery to sports enthusiasts and maintaining a safe, organized environment that fosters productivity and teamwork.

Reviewed order slips, picked products and staged merchandize to be shipped.

• Followed procedures at all times for personal and team safety.
• Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
• Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
• Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
• Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
• Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
• Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
• Exceeded performance metrics regularly, demonstrating a strong work ethic and commitment to order fulfillment excellence.

• Assisted quality assurance by inspecting items and removing defective parts.
• Maintained a clean and organized workspace, adhering to 5S principles for optimal efficiency and safety.
• Packaged and labeled products using automated equipment.
• Performed hand-finishing of final products after assembling component parts for items.
• Enhanced product quality with thorough visual inspections and adherence to company standards.
• Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
• Inspected extruded product for appearance and size defects according to specifications.
• Achieved a high level of accuracy in assembling components, ensuring product consistency and customer satisfaction.
• Assisted in training new hires on proper assembly techniques and safety procedures, promoting a safe work environment for all employees.

• Trained and mentored junior staff on customer service strategies and techniques
• Used in-store system to locate inventory and place special orders for customers.

• Support and information requests via phone, email, or in person to assist users in resolving computer, software, printer, phone, and other peripheral issues

• Assisted in the development and implementation of new administrative procedures
• Developed strategies to streamline and improve office procedures
• Created and maintained databases to track and record customer data
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services
• Processed customer orders accurately and within agreed time frames to meet service standards
• Volunteered to help with special projects of varying degrees of complexity
• Continually sought methods for improving daily operations, communications with clients, record-keeping and data entry for increased efficiency.

• Prepared orders for shipping, picked a wide variety of items, place and arrange items in containers and bins following specific instructions, using in-store system to locate inventory and place special orders for customers.

• Monitored the PMs assigned projects from start to finish highlighting any problems or issues
• Utilized Project Management Cloud software for submittals, RFI's, change requests, drawing uploads, purchase orders, daily reports, job costing and work orders
• Tracked financial progress by creating quarterly and yearly balance sheets
• Inspected account books and recorded transactions
• Presented audit findings to accounting manager after reviewing results and paperwork
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
• Maintained excellent financial standings by working closely with bookkeeper to process business transactions
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software
• Generated invoices upon receipt of billing information and tracked collection progress.

• Managed all aspects of requests using ticketing system SERVICE NOW – Responding to issues in
• Escalation queue, creating, modifying, and removing Active Directory access, as well as working in
• Exchange O365
• Managed closing out of tickets with high quality and within Service Level
• Adhered to security and audit requirements while doing daily tasks
• Analyst responsibilities include documentation of account provisioning activities, which include ticketing tools, logging provisioning events and delivering report metrics .

• Analysis-intensive role which relies on the accurate use and testing of emerging business tools
• In addition to daily customer experience analysis goals, actively pursuing opportunities to improve the customer experience through Tier 3 escalation improvement projects
• Cross-trained and provided backup support for organizational leadership
• Developed and updated databases to handle customer data
• Implemented and developed customer service training processes
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization''s reputation.
• Promoted a positive work environment by fostering open communication between colleagues and supervisors.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Cross-trained and provided backup support for organizational leadership.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Answer incoming calls from members regarding questions about their healthcare insurance, coverage, medical billing from healthcare providers and facilities

• Resolved Tier 1 help desk escalations through tickets or phone

• Processes incoming vendor merchandise including unloading trailer trucks, pallets and merchandise for purchase order validation and distribution
• Communicated with vendor representatives to resolve damaged shipments and item shortages
• Conducted counts and audits of inventories to identify and resolve discrepancies in records
• Maintained accurate computer records of materials weights, bill amounts, and identified variances
• Generated periodic reports to track shipment activities and prepare for delays.

• Prepare bicycles for final assembly to vendor and REI specifications and quality standards.

• Direct To Consumer (DTC) Oversee Training of New Wrappers Assist in training new hires in job requirements
• Processed Special Orders and Hazmat
• Conducted regular cycle counts to reconcile inventory levels and determine accuracy.

• Received and reviewed new orders, located requested merchandise, and promptly initiated processing
• Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse
• Communicated with other departments to facilitate fulfillment activities and address issues
• Selected and filled orders from stock to fulfill customer requirements
• Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.

• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Assisted coworkers and staff members with special tasks on daily basis.

• Compiled and maintained control records and related files to release blueprints, drawings, and engineering documents to sales, manufacturing, and other operating departments: Examine documents, such as blueprints, drawings, change orders, and specifications to verify completeness and accuracy of data.

• Implemented a new learning management system
• Supported end users during the initial months of the system going live Provided excellent customer service skills utilizing both verbal and written communications and demonstrated these skills in service-oriented job duties Utilized customer service software to manage interactions and track customer satisfaction
• Developed customer service policies and procedures to meet and exceed industry service standards
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management
• Trained staff on operating procedures and company services.

• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
• Development and implemented new administrative procedures
• Created and maintained databases to track and record customer data
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
• Liaised between clients and vendors and maintained effective lines of communication.

• Partner Contact Center, Correspondence, Customer Service, Transportation
• Executed record filing system to improve document organization and management
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

• Analyzed issues to identify troubleshooting methods needed for quick remediation
• Remote support for cloud-based and web-based clients via phone, email and chat
• Authored technical requirement documentation to suit business goals and technological limits.

• Established administrative work procedures to track staff's daily tasks
• Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
• Liaised between clients and vendors and maintained effective lines of communication
• Volunteered to help with special projects of varying degrees of complexity.

• Collaborated with claims department and industry anti-fraud organizations to resolve claims
• Developed and implemented quality assurance processes to check accuracy of claims processing
• Monitored claims processing trends to identify potential areas of improvement
• Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly
• Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.

• Executed record filing system to improve document organization and management
• Developed and updated spreadsheets and databases to track, analyze, and report on performance sales data
• Developed and implemented new administrative procedures
• Assisted coworkers and staff members with special tasks on daily basis.