Jacqueline Ferguson
Corinne
Surprise,AZ
Summary
Reliable and confident worker with strong communication and task prioritization skills who thrives in high pressure situations while maintaining excellent composure and professionalism. Entry to executive level experience in meeting needs, improving processes and exceeding requirements on my own and in team environments. Excellent oversight and encouragement of multiple departments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Town Administrator/Clerk
Town Of Paonia
Paonia, Colorado
08.2013 - Current
- Performs a wide variety of functions to facilitate the administrative operations of the Town.
- Attends all Board meetings, participates in discussion and makes recommendations to the Board.
- Assists Mayor in the development of agendas for all meetings.
- Serves as Human Resources Officer, unless otherwise assigned.
- Prepares and submits annual Town budget in compliance with Colorado budget laws.
- Manages staff to obtain effective and efficient use of budgeted funds, personnel, materials facilities and time.
- Ensures proper administration and execution of the Paonia Municipal Code, of agreements and contracts executed by the Town and all other policies, rules and regulations as approved by the Board of Trustee.
- Manages, directs and develops systems for long-range planning and prioritization of projects and programs. Develops and implements the Comprehensive Plan for the Town.
- Works with legal counsel with regard to legal issues involving the Town.
- Serves as principal public relations, public information and intergovernmental affairs officer for the Town. When directed, represents the Town at meetings with federal, state and other local government officials.
- Oversees all Town purchases and approves major purchases of goods and services;
- Reviews and makes recommendations on all applications for development, subdivisions, special use permits, annexations and other community development activities.
- Oversees the coordination and management of all Town-sponsored events; the review and permitting of privately-sponsored special events on Town-owned property and the provision of Town services as may associated with said events.
- Oversees all professional and consulting service agreements entered into by the Town, including engineering, architectural, financial, planning & zoning, human resources, etc.
- Conducts regular staff meetings to establish project priorities and to ensure the coordination of such information between staff and the Board of Trustees.
- Prepares special reports and provides analysis and evaluation as directed by the Board.
- Develops and supervises grant applications and awards Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Created welcoming environment for community, quickly responding to inquiries and needs.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Created and updated physical records and digital files to maintain current, accurate and compliant governmental documentation.
- Provided direction, support and ongoing feedback to staff.
- Delivered top-notch administrative support to Board of Trustees and subordinate office staff, promoting excellence in all operations.
- Posted updated data and changes to system using Caselle and compiled reports on updates weekly, bi-weekly, monthly, annually.
- Balanced duties of Administrator while also functioning as Town Clerk.
Delta County Foster Home
Delta County Health And Human Services
Delta, Colorado
07.2008 - 11.2013
- Provided safe temporary home for children in need.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet needs.
- Documented data and completed accurate updates to case workers.
- Advocated with local legislators for changes that better support forster families to offer the best environment for a temporary placement.
Town Trustee
Town Of Paonia
Paonia, CO
04.2010 - 08.2013
- Elected position of the Body of Town of Paonia.
- Responsible for the enactment of legislation through the adopting of ordinance, budgets, and land use regulations.
- Developing details relating to delivery of services determined by the governing body.
Customer Service Representative
Farmers Insurance Hillman Agency
Hotchkiss, Colorado
02.2005 - 10.2008
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments & specificrequests.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available products, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Prematic OFficer
Farmers Insurance District Office
Phoenix , Arizona
04.1998 - 02.2000
- Catalogued and processed new and modified polices.
- Addressed situations encountered following policies, procedures and strategies.
- Responded to non-emergency calls relayed from supervisor.
Education
GED -
North Canyon High School
Phoenix, AZAssociate of Business Administration - Business Administration And Management
Arizona Institute of Business & Technology
Phoenix, AZNo Degree - Clinical Psychology And Biblical Studies
Colorado Christian University
Lakewood, COSkills
- Data Recording
- Commander Assistance
- Materials Organization
- Record Sorting and Filing
- Complex Transaction Processing
- Billing and Invoicing
- Professional Correspondence
- Spreadsheet Development
- Database Entry
- Data Entry and 10-Key
- Google Drive
- Data Gathering
- Records Management Software
- Correspondence Typing
- Administrative and Clerical Support
- Customer Follow-Up
- Court Preparation
- Inquiry Requests
- Corrective Actions
- Material Preparation
- Appointment Organization
- Bank Reconciliation
- Data Communications
- File and Database Management
- Administrative Leadership
- Verbal and Written Communication
- Office Supplies and Inventory
- Process Monitoring
- Prioritizing Effectively
- Workflow Processes
Accomplishments
- Cultivated relationships in the Town, County, State and among local non-profits.
- Collaborated and provided detailed report regarding municipal water infrastructure analysis.
- Built high functioning staff within Public Works, Public Safety, and Finance Department, clearing all municipal deficiencies from prior administrative staff at State level.
- Administered grants in administrative facilities, infrastructure, and events exceeding 1 million dollars.
- Voted Best and Brightest Clerk - Farmers Insurance - Colorado.
Affiliations
ICMA
CCMA
IICMA
Certification
less than 1-year until receipt of Certified Municipal Clerk Certificate.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementCompany CultureTimeline
Town Administrator/Clerk
Town Of Paonia
08.2013 - Current
Town Trustee
Town Of Paonia
04.2010 - 08.2013
Delta County Foster Home
Delta County Health And Human Services
07.2008 - 11.2013
Customer Service Representative
Farmers Insurance Hillman Agency
02.2005 - 10.2008
Prematic OFficer
Farmers Insurance District Office
04.1998 - 02.2000
GED -
North Canyon High School
Associate of Business Administration - Business Administration And Management
Arizona Institute of Business & Technology
No Degree - Clinical Psychology And Biblical Studies
Colorado Christian University
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