Summary
Overview
Work History
Education
Skills
Bilingual
Timeline
Generic

Jaqueline Covarrubias

Colorado Springs,CO

Summary

Dynamic professional with a proven track record at Best Western Hotel, excelling in customer service and attention to detail. Demonstrated ability to manage high-stress situations, enhancing customer loyalty and operational efficiency. Skilled in cash handling and problem-solving, fostering team collaboration and prioritizing work effectively. Achieved excellent accuracy levels in transactions, contributing to business success.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Best Western Hotel
12.2022 - 01.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Customer Service Representative

SYNQ3 Restaurant Solutions
09.2021 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier

Wingstop
07.2019 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Sierra High School
Colorado Springs, CO
05.2018

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Problem-solving skills
  • Team collaboration
  • Work prioritization

Bilingual

Spanish and English

Timeline

Front Desk Receptionist

Best Western Hotel
12.2022 - 01.2024

Customer Service Representative

SYNQ3 Restaurant Solutions
09.2021 - 11.2022

Cashier

Wingstop
07.2019 - 08.2020

Sierra High School
Jaqueline Covarrubias