Jenna Da Rin
Verona
Summary
Customer service professional with expertise in managing high-pressure situations and resolving complex customer issues. Demonstrates strong organizational skills and adaptability, consistently maintaining a positive attitude. Proven ability to tackle diverse tasks with an open-minded approach, ensuring customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Wildflour Vegan Bakery and Cafe
Pawtucket
05.2024 - 03.2025
- Efficiently handled high-volume orders during peak hours while ensuring accuracy and speed.
- Upsold seasonal drinks and food items, contributing to increased overall sales.
- Operated espresso machines, grinders, blenders, and various kitchen equipment with precision.
- Demonstrated expert knowledge of coffee bean origins, roast profiles, and brewing techniques.
- Strictly adhered to health, safety, and sanitation guidelines for food handling and beverage preparation.
- Collaborated with team members to streamline workflows and minimize drink wait times.
Manager
Brewed Awakenings
Cranston
01.2023 - 05.2024
- Led team of 15+ personnel in executing daily assignments for operational efficiency.
- Facilitated collaboration with managers, IT, administration, and CEO for seamless coordination.
- Utilized CRM systems for data analysis to inform decision making processes.
- Conducted team and disciplinary meetings while participating in management discussions for company enhancement.
- Managed scheduling, training, and cash flow to ensure smooth business operations.
- Organized community events with local police and foster systems to enhance public outreach initiatives.
- Maintained accurate inventory records and collaborated with vendors for timely order placements.
Front Desk Manager
Johnson and Wales University
Providence
08.2021 - 10.2021
- Oversaw residential building issues during shifts, addressing student conflicts and coordinating with Safety and Security.
- Managed shift calls, directing each caller to appropriate assistance channels.
- Handled incoming mail, consistently updating and maintaining mail log using Excel.
- Monitored guest log for student visitors, ensuring compliance with building policies.
- Collaborated with Resident Assistants to de-escalate conflicts effectively.
- Created and maintained bulletin boards to promote events and share important information.
Education
Bachelor of Science - Business Administration, Psychology
Johnson And Wales University
Providence, RISkills
- Independent work capability
- Team collaboration
- Fast-paced environment adaptability
- Microsoft Excel proficiency
- Microsoft Word proficiency
- Microsoft PowerPoint proficiency
- Google Workspace expertise
- Social media management proficiency
- KPI analysis skills
- CRM software knowledge
- Problem-solving ability
- Time management skills
- Motivation and initiative
- Customer service excellence
- Team leadership in projects
Certification
• QPR, Question Persuade Refer Gatekeeper 2022-2025
• Hootsuite Platform Certification, 01/17/22
• Social Media Certification, Hootsuite, 03/03/22
• Hootsuite Platform Certification, 01/17/22
• Social Media Certification, Hootsuite, 03/03/22
Awards Memberships
- Social Justice Committee at Johnson and Wales University 2022-2024
- Dean's List Fall Semester 2022, Johnson and Wales University
- Member of Emerging Leaders Program at Johnson and Wales University 2021
Languages
Spanish
Limited
Timeline
Barista
Wildflour Vegan Bakery and Cafe
05.2024 - 03.2025
Manager
Brewed Awakenings
01.2023 - 05.2024
Front Desk Manager
Johnson and Wales University
08.2021 - 10.2021
Bachelor of Science - Business Administration, Psychology
Johnson And Wales University